Useful documents

Arbitration scheme summary
A brief summary of how the scheme works, including the process and potential costs

Arbitration scheme rules
Full and detailed rules of the scheme

Arbitration flowchart
Diagram of how the process works

Arbitration Agreement
Contract that parties sign when they agree to arbitrate 

Arbitration, IPSO's complaints process and the courts
A flow chart setting out the key differences

Arbitration inquiry form
Complete this form to begin a claim