We do not generally take forward anonymous complaints.
If we help you to resolve your complaint or our Complaints Committee rules on your complaint, we will publish a resolution statement or the Committee's decision on our website in full which will include your name.
You can make a request to our Complaints Committee that the decision is published anonymously and/or has identifying details removed. Requests are considered on a case-by-case basis, but the Committee starts from the position that decisions should generally be published in full, except where a complainant had a legal right to anonymity, or where a decision includes sensitive information about a child who hasn’t previously been identified, and naming the complainant would identify the child. In adjudicating on complaints about the publication of information that the complainant believes to be private, the Committee will generally avoid republishing the relevant information, except to the extent that it is necessary in order to make clear the grounds for the complaint, the publication’s response, and the reasons for the Committee’s decision. The Committee will take into account the effect of publication on the complainant or third parties.
They will consider the following when making their decision: