Multiple complaints

In cases where we receive a large volume of complaints about a general point of fact, they will be combined into a single “lead" or “summary” complaint. If a lead complainant is selected, other complainants will receive an explanation of this, and will be notified of the outcome at the conclusion of the process.

If a lead complaint is resolved by our complaints process, a resolution statement will be published, and sent to the other complainants. If another complainant is dissatisfied with the resolution, the Complaints Committee will be asked to consider whether it would be proportionate to re-open the complaint, taking into account the nature of the concerns raised and remedial action offered.