Reasonable adjustments to our complaints process

We will, wherever possible, make reasonable adjustments to our ordinary procedures in order to accommodate the needs of anyone who can't follow our usual complaints process, for example, people with disabilities. Please contact us to explain any adjustment you require and the reasons for this.

We must ensure that our complaints process is transparent, effective and fair to both parties. Generally speaking, this requires a written record of the nature of the complaint, the response by the publication and the process that has been followed. All complaints are presented to the Committee for consideration in writing.

If we are unable to meet your request fully, we will explain why. If you have concerns that any accommodation we have offered is not sufficient we will further consider your request and the outcome.