Covid-19: How IPSO can help

IPSO is operating as normal during this time, but as per Government advice our staff are working from home so there may be occasional delays. You can contact us as you normally would.

Regulated, accountable news 

In these unprecedented times, readers need to know their news is produced with regard to the highest editorial standards. All IPSO-regulated publications, in print and online, must follow the Editors Code and are accountable to us as their independent regulator. Look for the IPSO Mark, a symbol of regulated, accountable news. 

Help with potential press intrusion 

If someone is being contacted by journalists and they want this to stop, we offer a 24-hour emergency helpline. Where appropriate, we can send a private advisory notice to communicate specific requests such as not to contact individuals or make editors aware of other concerns. Organisations can also use this service, where there are concerns about press intrusion. 

Complaints 

If you see something in the press that you think breaks the rules, you can make a complaint under the Editors’ Code. This covers editorial material and journalistic behaviour. 

Major incidents and emergencies 

If a major incident or high profile event takes place , IPSO can help with potential press intrusion. Find details of the 24-hour emergency helpline here. We will also be proactively monitoring coverage and making contact with individuals and organisations about how we may be able to help them if required. 

Advice 

Our information is designed to help people understand the rules which newspapers and magazines must follow and know where to go for help if required. You can also call our office for advice on 0300 123 22 20 and get advice specifically about your situation or access our information on a range of topics, including reporting on a death and social media, online. 

Contact us 

You can contact us as you normally would by phone, email or via Twitter. We are open from 9.30 to 5.30, Monday to Friday. For out of hours, urgent press harassment issues, please use our emergency helpline. 

 

Originally published 2 April 2020