New vacancy: Complaints Officer

Complaints Officer
£28 to 30k

We are looking to recruit an articulate, efficient and highly motivated individual to join our complaints-handling team. 

The role will include investigating complaints, drafting rulings and mediating between complainants and publications where appropriate. The successful candidate will have excellent verbal and written communication skills, having achieved at least a 2:1 degree (or having been educated to an equivalent standard). An intelligent interest in the press and its self-regulation is essential and experience of handling complaints, preparing analysis of complex information, or dealing sensitively with members of the public in a professional capacity would be an advantage.

IPSO is committed to the promotion of equal opportunities within the organisation, including in recruitment, through the way we manage the organisation and provide services to the community.

Please forward your CV with a cover letter outlining why you are interested in the role and how you are suitable to by Wednesday 10 April 2019. Candidates are encouraged to complete the Equal Opportunities Monitoring form and enclose this with the application, but that isn’t mandatory.

Job description
Equal Opportunities monitoring form