Publishers who are members of IPSO have agreed to follow the Editors’ Code of Practice.
IPSO checks that members meet the terms of the Editors’ Code by:
- requiring publishers to submit annual statements
- requiring publishers to ensure that their complaints process has certain features
- launching standards investigations where serious concerns are raised about the behaviour.
IPSO has asked all member publishers to make sure their complaints process:
- includes information on who complaints about editorial issues should be sent to in all their publications, both in print and online
- tells complainants about the Editors’ Code of Practice, if the publication thinks a potential issue under the Editors’ Code is raised and the complainant does not mention the Code
- tells complainants that the publication is regulated by IPSO and pass on IPSO’s contact details where the publication thinks a potential issue under the Editors’ Code is raised
- keeps a copy of an online article, before making changes to that article (other than trivial changes such as changes to spelling or grammar), following a complaint
IPSO can make its members change their complaints processes to make sure that the processes are as effective as possible.