Decision
of the Complaints Committee – 00546-22 Costley-White v Mail Online
Summary
of Complaint
1. Ben
Costley-White and Julia Costley-White complained to the Independent Press
Standards Organisation that Mail Online breached Clause 1 (Accuracy), Clause 2
(Privacy) and Clause 4 (Intrusion into grief and shock) of the Editors’ Code of
Practice in an article headlined “EXCLUSIVE: Married senior naval officer, 37,
is stood down from command of his ship over claims he was having an
'unauthorised sexual relationship' with a junior female colleague”, published
on 18 January 2022.
2. The
article reported on a senior naval officer, the first complainant, who was
“temporarily stood down” during an investigation into “claims he was having an
’unauthorised sexual relationship’ with a junior female colleague”. A bullet
point under the headline stated that it was “unclear what the basis for the
claims are and whether they can be substantiated”. The article referred to the
naval officer as “married”, named the woman it said he was “married to”, the
second complainant, and described them as “husband” and “wife”. The article
contained a quote from the naval officer’s Royal Naval public profile, which
stated he lived with his named wife. The article also reported that “A St
George's Cross flag and Remembrance poppy were placed in the window of the home
on the edge of Hampshire's New Forest“. The article contained photos of the
naval officer and his “wife”: one of him in his uniform, a photo of them on a
boat together, and a photo of her standing outside her house.
3. The
complainants said that the article was inaccurate in breach of Clause 1. They
said that they were separated and that it was therefore inaccurate to describe
them as married. They also said that they had been contacted for comment prior
to the publication of the article and had made clear that they had been
separated since August 2021. The complainants said that the St George flag and
poppy were actually placed in the window of a neighbour’s house. Finally, the
first complainant said that the claim he had a sexual relationship with a junior
colleague was unsubstantiated, and he considered that the article was
misleading as it portrayed a predatory relationship and an abuse of rank.
4. The
complainants said that it was a breach of the second complainant’s privacy to
be included within the article at all. In particular, they said it was a breach
of her privacy to have a photo of her on her doorstep taken by a journalist and
published. The complainants also said that the image of them on a boat had been
taken from the second complainant’s Facebook page. They said that they believed
she would have had privacy settings in place on her social media, but were
unable to confirm this as her Facebook page had been deactivated shortly before
the publication of the article.
5. The
complainants also said that the conduct of the journalist and photographer when
attending the second complainant’s home was an intrusion into her grief and
shock resulting from the allegations.
6. The
publication did not accept a breach of the Code. It said that the complainants’
marital status was a matter of public record, and that they were still married
even if they had separated. They said it was, therefore, not inaccurate to
describe them as “married” within the article. It said the journalist who attended
the complainants’ property had mistaken the poppy and cross in the neighbours’
window for the complainants’ window and had incorrectly considered it to be a
reflection of the complainant’s naval service. The publication removed the
reference from the article on receipt of the complaint, but did not consider
that it constituted a significant inaccuracy. With regard to the claims made
against the first complainant, the publication said it had accurately reported
the investigation, the stage it was at and made clear that the details of the
claims were unclear, and that it was not known if they were substantiated. It
said that the article did not portray a predatory relationship or include any
reference to any abuse of rank or power.
7. The
publication said that the complainants had no expectation of privacy over their
marital status or names, and that the journalist did not know the complainants
were separated when he went to the house in order to seek their comments on the
allegation. It noted that the complainants were described as living together in
the first complainant’s Royal Navy profile included in the article. It also
said that the photos had been taken from the second complainant’s open Facebook
page. The publication had not taken a screenshot of the images including the
privacy settings at the time but provided an email from the reporter to the
photo desk which said that the complainant’s Facebook profile was “open”. The
publication also said that it would not have been able view or source the
images if the social media profile had been private. It said that there was no
information within the articles that either complainant had a reasonable
expectation of privacy over. It offered to remove the photographs of the second
complainant in order to resolve the complainants’ concerns.
8. The
publication said that Clause 4 does not prohibit the reporting of distressing
events, such as a court case or marriage break down, but is intended primarily
to protect people who are bereaved or injured. It said that this Clause was not
engaged.
9. The
complainants did not consider the removal of the reference to the poppy and
flag and the images of the second complainant to resolve their complaint and
requested that the Committee adjudicate.
Relevant
Code Provisions
Clause 1
(Accuracy)
i) The
Press must take care not to publish inaccurate, misleading or distorted
information or images, including headlines not supported by the text.
ii) A
significant inaccuracy, misleading statement or distortion must be corrected,
promptly and with due prominence, and — where appropriate — an apology
published. In cases involving IPSO, due prominence should be as required by the
regulator.
iii) A
fair opportunity to reply to significant inaccuracies should be given, when
reasonably called for.
iv) The
Press, while free to editorialise and campaign, must distinguish clearly
between comment, conjecture and fact.
Clause 2
(Privacy)*
i)
Everyone is entitled to respect for their private and family life, home,
physical and mental health, and correspondence, including digital
communications.
ii)
Editors will be expected to justify intrusions into any individual's private
life without consent. In considering an individual's reasonable expectation of
privacy, account will be taken of the complainant's own public disclosures of
information and the extent to which the material complained about is already in
the public domain or will become so.
iii) It
is unacceptable to photograph individuals, without their consent, in public or
private places where there is a reasonable expectation of privacy.
Clause 4
(Intrusion into grief or shock)
In cases
involving personal grief or shock, enquiries and approaches must be made with
sympathy and discretion and publication handled sensitively. These provisions
should not restrict the right to report legal proceedings.
Findings
of the Committee
10. The
Committee noted that the complainants had been separated for several months
prior to the publication of the article. However, where they were still legally
married, it was not inaccurate for the newspaper to report this. There was no
breach of Clause 1 on this point.
11. It
was accepted that the poppy and cross referred to in the article were not
displayed in the home of the complainant, but their neighbour. However, where
they were referred to as a passing reference in the article in relation to the
physical description of the house, this was not significant inaccuracy and did
not require a correction. There was no breach of Clause 1 on this point.
12. The
first complainant had said that the article portrayed a predatory relationship
and an abuse of rank, and said that the claims were unsubstantiated. The
Committee noted that the article had made clear that they were, in fact
“claims” that were still under investigation and that it was “unclear what the
basis for the claims [were] and whether they [could] be substantiated”. In
addition, whilst the first complainant considered that the nature of these
claims portrayed a predatory relationship or abuse of rank, where he did not
dispute the accuracy of the report of the claims – albeit he took the position
that they were unsubstantiated - the newspaper was entitled to report them.
Where the article made clear that an investigation was under way and that no
findings had been made, the Committee did not consider that the article was
misleading to report that allegations had been made against the first
complainant and there was no breach of Clause 1.
13. With
regards to Clause 2, the Committee first considered the naming and inclusion of
the second complainant within the article. The inclusion of her name and
photograph in the article publicly identified her as the legal wife of a man
currently under investigation over allegations. The Committee firstly
considered the nature of the allegations: the investigation related to
professional conduct, and was not criminal. It also noted that the
complainants’ relationship was already in the public domain, both through the
fact of the marriage and because she was referenced by name in public Royal
Navy profile. While the Committee acknowledged the second complainant’s
distress at being connected publicly with the allegations, in these
circumstances, the Committee did not consider that she had a reasonable
expectation of privacy in relation to the fact of her marriage to the first
complainant and the allegations against him, and there was no breach of Clause
2.
14. The
Committee then considered the photographs within the article. The first image
showed the second complainant standing outside. The image was not of the
complainant performing a private activity – she was simply standing directly
outside her house. Furthermore, the image was not taken in a private place or a
place where the complainant had a reasonable expectation of privacy, but rather
in a location where she was in full public view. On this basis, the Committee
did not consider that the complainant had a reasonable expectation of privacy
over this image and there was no breach of Clause 2.
15. With
regards to the image taken from the complainant’s social media, once again the
Committee noted that the image did not show the complainants engaged in a
private activity – they were sitting on a boat. The complainants thought the
Facebook profile where the images were published was behind privacy settings,
restricting access to friends only, but they were not certain and were unable
to check. The publication had not taken screenshots that showed the privacy
setting of the profile, but as it had been able to take copies of the images
and had provided a contemporaneous email including a link to the profile and
which described the profile as “open”, and where the images did not contain any
private information, the Committee was satisfied that the publication of the
images did not intrude into either complainant’s private life, and there was no
breach of Clause 2.
16.
Whilst the Committee understood that the complainants had been upset by the
allegations made against the first complainant and the subsequent media
coverage, it noted that Clause 4 is usually engaged by traumatic incidents,
severe illness or bereavements. It did not consider the investigation to reach
the bar of grief or shock, and therefore Clause 4 was not engaged.
Conclusion(s)
17. The
complaint was not upheld.
Remedial
Action Required
18. N/A
Date
complaint received: 19/01/2022
Date complaint concluded by IPSO: 13/05/2022
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