Decision of the Complaints Committee – 01139-20 Wood v
Grimsby Telegraph
Summary of Complaint
1. Paul Wood complained to the Independent Press Standards
Organisation that Grimsby Telegraph breached Clause 1 (Accuracy), Clause 2
(Privacy) and Clause 4 (Intrusion into grief and shock) of the Editors’ Code of
Practice in an article headlined “HEARTACHE AS TEEN LEFT IN 'DREAM STATE' AFTER
CAR CRASH / 'She hasn't woken up and is in a dream state'”, published on 21
February 2020.
2. The article reported on a “19 year old” “teen” who had
been involved in a car crash. It said that a “Cleethorpes woman” had initially
been in a coma after the incident, and was now in a “dream state” and had
potential brain damage. The article also detailed the police force’s appeals
for witnesses to come forward. It also contained several comments made by the
woman’s father and close friend on Facebook, which thanked friends and family
for their support and gave updates on the woman’s condition. The article also
included several photographs of the woman.
3. The article appeared online in substantially the same
form under the headline “Heartache over teenage driver in 'dream state' after
suffering brain injury in car crash”.
4. The complainant, the father of the woman who had been
involved in the car crash, said that the article was inaccurate in breach of
Clause 1. He said that she was 20, not 19 as reported, and the newspaper had
inaccurately reported the place where she lived.
5. The complainant said that the article had breached Clause
2, as his Facebook had been set to private and therefore his comments were
private and should not have been used. He also said it was an invasion of
privacy to use photographs from social media and to run the story without the
family’s consent.
6. The complainant also said that the article had intruded
into his and his family’s grief and shock in breach of Clause 4 by posting
pictures of the scene of the car crash which they previously had not seen and
by posting the story without consent. He said that when contacted by the
newspaper, he had not responded, which the newspaper should have understood to
mean that he did not want the story to be published. He was also concerned that
when he complained to the newspaper about them publishing the story, it did not
remove it, and then other newspapers reported on it. He also said that the
publication had acted without sensitivity, as a family member was told by the
publication that the sister of the complainant’s daughter had spoken to a
reporter when she had not.
7. The publication did not accept a breach of the Code. It
said that the difference in age and the incorrect address did not constitute
significant inaccuracies, however it was willing to correct the online article
accordingly. It also said that it had contacted the complainant and the
complainant’s daughter’s boyfriend prior to publication but received no
response.
8. The publication said that the details of the incident had
come from police press releases which were appealing for witnesses, and from
public social media posts and comments. It provided screenshots of comments
made on Facebook by the complainant. Some of these were posted on the wall of
the complainant’s daughter’s friend, whose Facebook page was not private.
Another one of the published comments had been taken from a heading on the
complainant’s profile picture, which could be seen by the public.
9. The newspaper apologised for the distress caused by the
publication of images showing the location of the accident, which the
complainant and members of the family had not previously seen, but it noted
that these were taken from Google Maps using the location that had been
published in the police press report. It also apologised for the conversation
held between the complainant’s wife and the publication, but said that this was
a genuine misunderstanding: the person who worked for the newspaper had got the
story confused with another, and that the sister of the complainant’s daughter
had not spoken to anyone at the publication.
Relevant Clause Provisions
10. Clause 1 (Accuracy)
i) The Press must take care not to publish inaccurate,
misleading or distorted information or images, including headlines not
supported by the text.
ii) A significant inaccuracy, misleading statement or
distortion must be corrected, promptly and with due prominence, and — where
appropriate — an apology published. In cases involving IPSO, due prominence
should be as required by the regulator.
iii) A fair opportunity to reply to significant inaccuracies
should be given, when reasonably called for.
iv) The Press, while free to editorialise and campaign, must
distinguish clearly between comment, conjecture and fact.
11. Clause 2 (Privacy)*
i) Everyone is entitled to respect for his or her private
and family life, home, health and correspondence, including digital
communications.
ii) Editors will be expected to justify intrusions into any
individual's private life without consent. In considering an individual's
reasonable expectation of privacy, account will be taken of the complainant's
own public disclosures of information and the extent to which the material
complained about is already in the public domain or will become so.
iii) It is unacceptable to photograph individuals, without
their consent, in public or private places where there is a reasonable expectation
of privacy.
12. Clause 4 (Intrusion into grief or shock)
In cases involving personal grief or shock, enquiries and
approaches must be made with sympathy and discretion and publication handled
sensitively. These provisions should not restrict the right to report legal
proceedings.
Findings of the Committee
13. Firstly, the Committee acknowledged and expressed
sympathies to the complainant due to the distressing circumstances.
14. The Committee understood the complainant was upset by
the publication of the article, and his concern that he had not consented to
its publication. However the Editors’ Code does not require that consent is
obtained from the subject of an article or their family before a newspaper can
report on a story. In cases of grief or shock, Clause 4 states that enquiries
and approaches are made with sympathy and discretion and publication handled
sensitively.
15. In this instance, the article reported on an accident
that had been made public by a police press release, which had also called for
witnesses. The tone of the article was not insensitive: it gave a factual
account of the car crash and subsequent police appeal for witnesses, as well as
containing the comments from social media from friends and family.
16. Whilst the Committee noted that seeing images of the
location of the car crash was distressing for the complainant and his family,
these images had been taken from Google Maps and simply showed where the car
accident had taken place, rather than any graphic images of the accident
itself. The publication of these images was not insensitive in breach of Clause
4. In addition, the phone call between the publication and the complainant’s
wife had been the product of an unfortunate misunderstanding for which the
publication had apologised. While the Committee recognised that it had caused
upset, this did not represent a breach of Clause 4.
17. The Committee noted that the complainant had not
consented to the publication of his comments or the photographs of his daughter
in the article. However, his comments had been taken from a public Facebook
page and his Facebook profile picture, which was open to public view. The
comments expressed thanks for the concern and messages that had been given by
family and friends, and gave brief details on his daughter’s condition. By
sharing information about his daughter in comments he made on a social media
post which was open to public view, the complainant had put his comments in the
public domain and they contained no information about which he had a reasonable
expectation of privacy. The article did not disclose private information about
the complainant in breach of Clause 2.
18. The article had stated that the complainant’s daughter
was 19, when she was 20 and that she was from a town around seven miles away
from the place in which she lived. In these circumstances, and within the
context of the article, the errors were not significantly misleading and there
was no breach of Clause 1. However, the Committee welcomed the amendment
offered by the publication.
Conclusions
19. The complaint was not upheld.
Remedial Action Required
20. N/A
Date complaint received: 21/02/2020
Date complaint concluded by IPSO: 26/05/2020
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