Resolution Statement -- 01880-20 Gregory v Hull Live
Summary of Complaint
1. Ron Gregory complained to the Independent Press Standards
Organisation that Hull Live breached Clause 1 (Accuracy), Clause 4 (Intrusion
into grief and shock) and Clause 8 (Hospitals) of the Editors’ Code of Practice
in an article headlined “All hospital car park charges for staff immediately
suspended”, published on 19 March 2020.
2. The article reported on a statement made by “HSE CEO,
Paul Reid” with regards to suspending parking charges at hospitals and
healthcare facilities for the staff.
3. The complainant said that the article was misleading in
breach of Clause 1 as most readers would assume that the “HSE” referred to in
the article was the Health and Safety Executive, the UK government agency, and therefore that the free parking applied
to British hospitals and healthcare facilities. At no point did the article
make clear that it was referring to Ireland’s Health Service Executive.
4. The complainant also said that the article breached
Clause 4 (Intrusion into shock and grief) and Clause 8 (Hospitals) for the same
reasons.
5. The publication did not accept a breach of the Code. It
said that the article was provided by an agency in good faith, and was not
inaccurate, as Paul Reid of the HSE had made the statement. It also said that
the following week, it had published a similar article when free parking was
extended to NHS staff. In addition, it noted that the article had been deleted
after less than two hours.
6. The publication said that the terms of Clause 4 and
Clause 8 were not engaged.
Relevant Code Provisions
7. Clause 1 (Accuracy)
i) The Press must take care not to publish inaccurate,
misleading or distorted information or images, including headlines not
supported by the text.
ii) A significant inaccuracy, misleading statement or
distortion must be corrected, promptly and with due prominence, and — where
appropriate — an apology published. In cases involving IPSO, due prominence
should be as required by the regulator.
iii) A fair opportunity to reply to significant inaccuracies
should be given, when reasonably called for.
iv) The Press, while free to editorialise and campaign, must
distinguish clearly between comment, conjecture and fact.
8. Clause 4 (Intrusion into grief or shock)
In cases involving personal grief or shock, enquiries and
approaches must be made with sympathy and discretion and publication handled
sensitively. These provisions should not restrict the right to report legal
proceedings.
9. Clause 8 (Hospitals)*
i) Journalists must identify themselves and obtain
permission from a responsible executive before entering non-public areas of
hospitals or similar institutions to pursue enquiries.
ii) The restrictions on intruding into privacy are
particularly relevant to enquiries about individuals in hospitals or similar
institutions.
Mediated Outcome
10. The complaint was not resolved through direct
correspondence between the parties. IPSO therefore began an investigation into
the matter.
11. The publication offered to print the following
correction:
An article of 19 March was headlined 'All hospital car park
charges for staff immediately suspended'. We would like to clarify that this
was in relation to HSE (Ireland's Health Service) staff, and did not include
NHS staff at the time the article was published. In fact, Matt Hancock
announced on 25 March that NHS staff were to receive free car parking. We are
happy to clarify this and apologise for any confusion caused.
12. The complainant said that this would resolve the matter
to his satisfaction.
13. As the complaint was successfully mediated, the
Complaints Committee did not make a determination as to whether there had been
any breach of the Code.
Date complaint received: 19/03/2020
Date complaint concluded by IPSO: 17/04/2020