· Decision of the Complaints Committee 03855-15 Armstrong v The Herald (Glasgow)
Summary of
complaint
1. Paul Armstrong complained to the Independent Press
Standards Organisation on behalf of James Armstrong that The Herald (Glasgow)
had breached Clause 1 (Accuracy), Clause 3 (Privacy) Clause 4 (Harassment) and
Clause 5 (Intrusion into Grief or Shock) of the Editors’ Code of Practice in an
article headlined “Schoolgirl dies from cancer as older brother battles
disease”, published on 21 January 2015.
2. The complainant’s niece, Ellie Armstrong, died on 18
January 2015. This article was based on copy by a news agency, and was
published in a number of media outlets. It reported that Ellie Armstrong had
died of cancer, and that Cameron Armstrong, her brother, had revealed on
Twitter that he had been diagnosed with the disease. It was largely based on
information from social media. This included information from Ellie’s Facebook
page, and expressions of condolences from her classmates. It also reported on
charity fundraising the complainant had undertaken while Ellie was ill. The
complainant was complaining on behalf of James Armstrong, the father of Ellie
and her brother Cameron.
3. The complainant said that this article was researched
and published in a manner which intruded into the grief of the Armstrong
family. He was concerned that it was based on information taken from social
media, and said that it contained inaccuracies as to the nature of Ellie’s
treatment. He said that approaches by the reporter to members of his family
constituted harassment.
4. The complainant said that the reporter made three
calls to a hair salon owned by the complainant’s wife, Angela Armstrong, on 20
January. Two of these calls were in the morning, prior to publication of a
version of the article, and the third was at 2pm, after publication. James
Armstrong contacted the reporter at around 1pm after a version of the article
appeared online, and he had been made aware that she was pursuing the story.
The complainant said that Mr Armstrong asked the reporter to stop pursuing the
story, and asked her not to contact the family, who wanted privacy to grieve
for their daughter. The complainant said that he was at this time making
Ellie’s funeral arrangements. The reporter did not agree to stop pursuing the
story, and Mr Armstrong ended the call abruptly. The complainant said
that the reporter then made the third call to the salon, and told the employee
who answered that she had spoken to Mr Armstrong, and asked if she could
clarify some information he had given her. The complainant said that this was
deceitful; it gave the impression that Mr Armstrong had consented to the story.
He said that the third call to the salon, after Mr Armstrong had asked the
reporter not to contact the family, was harassment under the terms of Clause 4
(Harassment).
5. Mr Armstrong also spoke to the news agency’s editor
later in the afternoon. He asked him not to continue with the story and told
him that it contained inaccuracies, and that its publication would be
distressing for the family. The editor said that the agency would be proceeding
with the story, but that he would amend any inaccuracies. The complainant said
that the decision to proceed with the story without the family’s consent was
insensitive and intrusive where only two days had passed since Ellie’s
death, and while her brother was very ill in hospital.
6. The article said that “it is believed” that Ellie’s
treatment had been going on for “well over” a year. The complainant said that
this was inaccurate; Ellie’s treatment lasted for the 10 months before her
death. The article referred to Lisa Armstrong, Ellie’s mother, as “Lisa
McGuire”, which was in fact her maiden name. The complainant said that it
included information which had been taken from Ellie’s Facebook page; Ellie was
14 years old, and would not have been aware that this information could be used
in this way. In relation to reporting Cameron’s comments on social media, the
complainant said that there was a difference between disclosing information on
an account for friends and family to read, and the same information being
included in a newspaper article to which you did not consent.
7. The newspaper said that it published the article,
which it had taken in good faith from a news agency, and was not aware ahead of
publication that the family did not want it to be published. It said that it
did not contact Ellie’s family because the agency copy included a statement
from the headmaster of Ellie’s school, which had been issued with the approval
of Ellie’s mother. The newspaper offered to publish in the print edition of the
newspaper an apology for the distress caused to the family by the publication
of the article. It offered to correct the use of Lisa Armstrong’s maiden
name.
8. The newspaper said that the agency reporter first
called the business owned by Ellie’s aunt after seeing a donation on the
complainant’s Just Giving page. The donation page noted that it was from the
clients and staff of a hair salon, and that it had been made by “A
Armstrong”. The reporter spoke to someone who worked at the salon, who
agreed to pass on her number to the family. She called back an hour later to
ask if her number had been passed on, and to see if anyone at the salon was
willing to talk to her about what had happened. She was told by the employee
that the number had been passed on, but that she didn’t think anyone at the
business would want to comment. A version of the article was then published
online. The reporter then received a call from Mr Armstrong, who told her that
the story contained inaccuracies, but provided no further detail. Mr Armstrong
ended the phone call before she had a chance to explain anything further, and
there was no request that she should leave the family alone. Following
this call, she called the salon for a third time, to enquire whether anyone at
the salon would be willing to clarify what the inaccuracies were. She did not
try to suggest that the family had consented to the story. The person the
journalist spoke to said that she did not want to help, and asked that she did
not call them again. Later that evening, Mr Armstrong contacted the
editor of the news agency. He told him that there were inaccuracies in the
story, but did not specify what they were.
9. The newspaper said that Cameron had stated on his
public Twitter page that he had cancer and that he was going to fight it; these
tweets had been re-tweeted hundreds of times.
Relevant Code Provisions
10. Clause 1 (Accuracy)
i) The Press must take care not to publish inaccurate,
misleading or distorted information, including pictures.
ii) A significant inaccuracy, misleading statement or
distortion once recognised must be corrected, promptly and with due prominence,
and - where appropriate - an apology published. In cases involving the
Regulator, prominence should be agreed with the Regulator in advance.
iii) The Press, whilst free to be partisan, must
distinguish clearly between comment, conjecture and fact.
Clause 3 (Privacy)
i) Everyone is entitled to respect for his or her private
and family life, home, health and correspondence, including digital
communications.
ii) Editors will be expected to justify intrusions into
any individual's private life without consent. Account will be taken of the
complainant's own public disclosures of information.
Clause 4 (Harassment)
i) Journalists must not engage in intimidation,
harassment or persistent pursuit.
ii) They must not persist in questioning, telephoning,
pursuing or photographing individuals once asked to desist; nor remain on their
property when asked to leave and must not follow them. If requested, they must
identify themselves and whom they represent.
iii) Editors must ensure these principles are observed by
those working for them and take care not to use non-compliant material from
other sources.
Clause 5 (Intrusion into grief or shock)
i) In cases involving personal grief or shock, enquiries
and approaches must be made with sympathy and discretion and publication
handled sensitively. This should not restrict the right to report legal
proceedings, such as inquests.
Findings of the Committee
11. The Committee expressed its condolences to the
Armstrong family for their loss. It understood that this complaint related to
events which took place at a very difficult time for the family.
12. Personal tragedy may be the subject of legitimate
media coverage, and the Committee noted that in this instance, the matter was
already being discussed in the public domain by members of the community in
which Ellie lived. While the Code requires that newspapers research and publish
such articles in a manner which is sensitive to the personal grief of those
close to the deceased, this does not create a requirement that the family must
consent to publication or an absolute prohibition on journalists approaching
the family for comment. The Committee fully recognised that Ellie’s
family did not at that time want the newspaper to report on her death, but this
did not provide grounds for establishing a breach of Clause 5. It was not
inappropriate for the reporter to ask the hair salon to pass on her contact details
to the immediate family, nor were the calls to the hair salon indiscreet, or
unsympathetic. In addition, the information taken from social media was
publicly available, and was not of a private or inappropriate nature. In these
circumstances, the inclusion of this material was not intrusive or insensitive.
These aspects of the complaint did not raise a breach of Clause 3 or Clause 5.
13. During the reporter’s second telephone call to the
salon, she was told by an employee that she did not think anyone at the salon
would want to comment, but she was not asked not to call the salon again. The
complainant said that following this contact, James Armstrong told the
journalist that she should not contact his family. In assessing whether there
was a breach of Clause 4 in relation to the journalist’s subsequent call to the
salon, the Committee took into account the full circumstances. While an
employee of the salon had previously said that they did not think anyone would
want to comment, the Committee noted the journalist’s explanation that she had
called the salon to seek clarification on the inaccuracies Mr Armstrong had
made her aware of. There was no indication that the third call was a further
attempt to contact Ellie’s parents or siblings. In these circumstances, the
Committee considered that the third call to the salon did not amount to
harassment under the terms of Clause 4.
14. The Committee acknowledged the complainant’s concern
that the article reported inaccurately on the duration of Ellie’s treatment. However,
in the context of the article, the exact duration of her illness was not a
significant detail, and this inaccuracy did not provide grounds for
establishing a breach of Clause 1. The use of Lisa Armstrong’s maiden name,
while a matter of regret, did not raise a significant inaccuracy. As such,
whilst the Committee acknowledged the distress these inaccuracies caused, it
did not establish a breach of Clause 1.
Conclusions
15. The complaint was not upheld.
Remedial Action Required
N/A
Date complaint received: 28/05/2015
Date decision Issued: 04/08/2015