Decision
of the Complaints Committee – 04369-21 Brundrett & Bailey v Mail Online
Summary
of Complaint
1.
Angela Brundrett and Susan Bailey complained to the Independent Press Standards
Organisation that Mail Online breached Clause 1 (Accuracy) of the Editors’ Code
of Practice in an article headlined “Greedy grandmother, 66, who stole £175,000
from her bosses to fund luxury lifestyle including splashing out on a hot tub
and VIP hospitality to watch Stoke City is jailed for more than three years”,
published on 20th April 2021.
2. The
article reported that a “Derbyshire woman” had been jailed after stealing
“£175,000 from her bosses to fund [a] luxury lifestyle”. The headline and the
text of the article described the 66-year-old woman as a “greedy grandmother”.
The article described various ways in which the woman had spent the money,
including “fork[ing] out £60,000 on her niece's dream wedding” and paying for a
“new extension, a landscaped garden, new driveway, exotic holidays and a
hot-tub”.
3. The
complainants said that the article was inaccurate in breach of Clause 1
(Accuracy) as it described the woman as a “grandmother”, whereas the woman had
no children or grandchildren.
4. The
complainants also said that the article breached Clause 1 as it incorrectly
described the individual as a “Derbyshire woman”, stating that the 66-year-old
was “from Derbyshire”. The complainants confirmed that the woman had never
lived in Derbyshire, and that she had lived in Stoke-on-Trent for over twenty
years. In support of their position, the complainants provided the charge
sheet, which listed the woman’s address as being in Werrington, Stoke-on-Trent.
5. The
complainants further said that the article was inaccurate as it stated that the
woman had “forked out £60,000 on her niece's dream wedding”, whereas the
wedding cost approximately £25,000. The complainants provided the opening note
from sentencing which stated that the niece’s wedding had cost “over £25k”.
They also said that the claims that the woman had spent the fraudulently
obtained money on a “new extension… and a hot-tub” were inaccurate. The
complainants variously claimed that the woman’s sister owned a hot tub and that
a previous partner of the woman purchased the hot tub in question, but that the
woman had never purchased one. Furthermore, the complainants said that it was
inaccurate to state that the woman had paid for a new extension as she never
had an extension built. They added that as the property was rented, the woman
would not have been able to get an extension.
6. The
publication did not accept a breach of the Code. In relation to the description
of the woman as a “grandmother”, the publication said they were provided with
this information by an agency who believed it to be true after viewing an online
post about the woman’s birthday celebrations. The publication accepted that the
agency was mistaken in this fact and it amended the article accordingly once
they were made aware of the complainant’s concerns. The publication also
offered to publish the following footnote correction and apology, should it
resolve the complaint:
A
previous version of this article referred to Susan Bailey as a grandmother. We
have since been contacted by Ms Bailey's sister, who has advised that this is
incorrect. We apologise for any distress which may have been caused.
7. The
publication had said that save for the description of the woman as a
“grandmother”, the disputed points had been sourced from a Staffordshire Police
press release, and that it was entitled to rely on the accuracy of any
information contained in such a release by the police in this matter. It said
that it did not consider the details under dispute regarding the specific items
the money had been spent on were significant in the context of the article,
which reported on the serious frauds of the woman and her subsequent
prosecution and given the fact that the total sum of money obtained
fraudulently was accurately reported in the article. Notwithstanding this, the
publication removed the reference to “Derbyshire” from the online article but
made clear that this was with no admission of liability. The publication noted
that each count of fraud was not broken down in the prosecution’s note for
sentencing, and that the note only gave examples of the nature of the woman’s
spending during the course of her crimes, but not an exhaustive list. They
maintained their position that care was taken to be accurate prior to
publication, in view of the fact that the information had come from an official
police publication.
8. The
publication further said that they had been in contact with Staffordshire
Police regarding the press release, and made clear that should the police
advise the newspaper of any changes to the release, it would be willing to
amend the article to reflect such changes. The police later informed the
publication that they had received their own complaint from one of the
complainants regarding the reporting of the ‘Derbyshire address’, but at that
current time they had no intentions of making any changes to the press release.
The publication said that in the absence of such changes and a substantive
response from the police, it was not possible to verify the accuracy of the
details under dispute.
9.
Towards the end of IPSO’s investigation, the publication said that if it would
address the complainants’ concerns, they would be willing to amend the figure
of the wedding to £25,000; remove the references to a hot tub and an extension;
and append a footnote to the article with the following wording:
This
article has been amended since publication to clarify the nature of the
spending carried out by Susan Bailey while she perpetuated the fraud for which
she was convicted.
10. The
complainants did not accept the wording of either of the proposed clarifications
as a resolution to their complaint, nor did they accept the amendments above.
Relevant
Code Provisions
Clause 1
(Accuracy)
i) The
Press must take care not to publish inaccurate, misleading or distorted
information or images, including headlines not supported by the text.
ii) A
significant inaccuracy, misleading statement or distortion must be corrected,
promptly and with due prominence, and — where appropriate — an apology
published. In cases involving IPSO, due prominence should be as required by the
regulator.
iii) A
fair opportunity to reply to significant inaccuracies should be given, when
reasonably called for.
iv) The Press, while free to editorialise and campaign, must distinguish clearly between comment, conjecture and fact.
Findings
of the Committee
11. The
complainants were concerned that the article had inaccurately described the
woman as “grandmother”, when she had no children or grandchildren. The claim
originated from an incorrect assumption made by the press agency based on
photographs from social media, which had not been checked. In these
circumstances, the publication had failed to take sufficient care not to
publish inaccurate information, and the Committee found that there had been a
breach of Clause 1(i). It was the Committee’s view that, as the phrase
“[g]reedy grandmother” was a prominent descriptor in the headline and repeated
in the opening paragraph of the article,
this was a significant inaccuracy, and therefore the newspaper was
obliged, in accordance with the terms of Clause 1(ii) to correct this promptly
and with due prominence.
12. The
Committee noted that once the publication had been made aware of the
complainants’ concerns, it had amended the article to remove the references to
the woman being a “grandmother”, and also offered to publish a footnote
correction. The wording of this correction identified the error and made the
correct position clear, in addition to apologising to the woman. This was
offered promptly and with sufficient prominence to meet the terms of Clause
1(ii).
13. The
Committee next considered the complainants’ concerns regarding the article’s
claim that the woman was “from Derbyshire” and the description of her as a
“Derbyshire woman”. The publication had provided the police press release upon
which it had relied; it stated that the woman was “living in Derbyshire”. The
Committee acknowledged that on some occasions reliance on a press release might
not be sufficient to demonstrate that a publication had taken care over the
accuracy of the information it published. It considers each complaint on a
case-by-case basis, taking full consideration of the source of the release, its
content, and any relevant external factors relating to the distribution of the
release. The Committee noted that at the time of publication neither the rest
of the information contained in the statement, nor any other information of
which the publication could reasonably have been aware, indicated that the
original press release issued by the police contained inaccuracies on this
point. In this instance, the Committee was satisfied that the publication was
entitled to rely on the information contained in the press release issued by
the police. This demonstrated due care not to publish inaccurate or misleading
information with regard to the location of where the woman now resided. There
was no breach of Clause 1(i) on this point.
14. In
circumstances where the police had not removed the reference to Derbyshire in
the press release, and where they had made no comment on the accuracy of the
information contained within the press release, the Committee were not in a
position to determine whether this point was inaccurate. The Committee noted
however, that the publication had updated the article to remove the reference
to Derbyshire. The Committee also noted that the police had confirmed that they
had been contacted by one of the complainants regarding the information in the
press release, and given the evolving situation, the publication should be
alert to any further changes to the press release. In any event, the Committee
considered that where the woman was residing was not significant to the context
of the whole article, and therefore, there was no breach of Clause 1(ii).
15. The
complainants also said that it was inaccurate for the article to claim that the
woman had purchased a hot tub, paid for a new extension and that she had “forked
out £60,000 on her niece's dream wedding”. The publication had provided the
police press release which stated that the woman had bought a hot tub, paid for
an extension, and paid for her niece’s £60,000 wedding. The Committee noted
that these points remained in the press release and had not been amended. The
Committee considered that due care had been taken not to publish inaccurate or
misleading information regarding these points. There was no breach of Clause
1(i).
16.
Where the disputed information remained online and where the police had made no
comment on whether the information included in the press release was
inaccurate, the Committee was not in a position to determine whether it was
inaccurate to state that the woman had purchased a hot tub, paid for a new
extension, or had paid £60,000 for her niece’s wedding. In any event, the
Committee considered that these points were not significant to the context of
the whole article, particularly where the article correctly reported the total
sum of money the woman obtained fraudulently. There was, therefore, no breach
of Clause 1 (ii).
Conclusion(s)
17. The
complaint was partially upheld under Clause 1.
Remedial
Action Required
Date
complaint received: 23/04/21
Date complaint concluded by IPSO: 08/12/21
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