Decision
of the Complaints Committee – 04370-21 Brundrett & Bailey v Daily Star
Summary
of Complaint
1. Angela
Brundrett and Susan Bailey complained to the Independent Press Standards
Organisation that the Daily Star breached Clause 1 (Accuracy) of the Editors’
Code of Practice in an article headlined “Greedy granny”, published on 21st
April 2021.
2. The
print version of the article reported that a woman had been jailed after
stealing “£175,000 from her bosses to fund a champagne life-style”. The
headline and the text of the article described the 66-year-old woman as a
“[g]reedy granny” and “greedy gran” respectively.
3. The
article also appeared online under the headline “Woman who stole £175k from
work for holidays, a hot tub and a £33k pay rise jailed”. The online article
described various ways in which the woman had spent the money, including buying
herself a “hot tub” and “paying for her niece’s £60,000 wedding”. It also
reported that the woman previously lived in Stoke-on-Trent and was “now living
in Ashbourne, Derbyshire”.
4. The
complainants said that the article was inaccurate in breach of Clause 1 (Accuracy)
as the print version of the article described the woman as a “granny” and
“gran”, whereas the woman had no children or grandchildren.
5. The
complainants also said that the online article breached Clause 1 as it
incorrectly stated that the woman was “now living in Ashbourne, Derbyshire”.
The complainants confirmed that the woman had never lived in Ashbourne,
Derbyshire, and that she had lived in Stoke-on-Trent for over twenty years. In
support of their position, the complainants provided the charge sheet, which
listed the woman’s address as being in Werrington, Stoke-on-Trent.
6. The
complainants further said that the article was inaccurate as it stated that the
woman had “[paid] for her niece’s £60,000 wedding”, whereas the wedding cost
approximately £25,000. The complainants provided the opening note from
sentencing which stated that the niece’s wedding had cost “over £25k”. They
also said that the claim that the woman had bought a hot tub was inaccurate.
The complainants variously claimed that the woman’s sister owned a hot tub and
that a previous partner of the woman had purchased the hot tub in question, but
that the woman had never purchased one.
7. The
publication did not accept that there were any breaches of the Code. In relation
to the print article, it said that the term “granny” is commonly used in
tabloids in order to denote an elderly or old woman. It added that it was used
in an alliterative headline, and while the publication acknowledged the error,
it did not consider it amounted to a significant inaccuracy. The publication
apologised to the complainants for the error in referring to the woman as
“gran” and “granny”. While the publication did not accept that the error
amounted to a significant inaccuracy, it offered to publish the following
correction and apology in print, should it resolve the complaint:
Correction:
In regards to our article on 21 April, headlined 'Greedy granny', which
reported Susan Bailey's conviction after stealing tens of thousands from her
employer to fund luxury lifestyle, we would like to make clear that Ms Bailey
is not a grandmother, and would like to apologies for this error.
8. The
publication said that it had relied on a Staffordshire Police press release
which it was entitled to do, and that save for the description of the woman as
a “granny” and “gran”, the alleged inaccuracies were included in it. The
publication said that the information had been published in good faith and that
the police press release had said that the woman had purchased a hot tub; that
she had paid for her nieces £60,000 wedding; and that she now resided in
Derbyshire. The publication also said that there was an original police press
release which had stated that the woman was now living in Ashbourne,
Derbyshire, which had been amended and the reference to ‘Ashbourne’ removed.
The publication said that upon receipt of a direct complaint from one of the
complainants, it had removed the reference to Ashbourne, Derbyshire from the
online article and amended it to state that the woman was now living in
Werrington.
9. The
publication further said that they had contacted the police on numerous occasions
to confirm if any of the details included in the press release were inaccurate,
however, the police had made no comment on the accuracy of the content of the
press release. The publication made clear that were the police to confirm that
any of the disputed information was inaccurate, they would amend the online
article accordingly. The publication further said that even if incorrect, it
did not accept that the specific itemised purchases such as the hot tub or
amount spent on the wedding would amount to a significant inaccuracy,
particularly where the total figure of fraudulent payments was reported
correctly.
10. In
addition, the police explained to the publication that they had received their
own complaint from one of the complainants regarding the information included
within the police press release and were taking reasonable steps to address it.
11. The
complainants did not accept the wording of the proposed clarification and
apology as a resolution to their complaint.
Relevant
Code Provisions
Clause 1
(Accuracy)
i) The
Press must take care not to publish inaccurate, misleading or distorted
information or images, including headlines not supported by the text.
ii) A
significant inaccuracy, misleading statement or distortion must be corrected,
promptly and with due prominence, and — where appropriate — an apology
published. In cases involving IPSO, due prominence should be as required by the
regulator.
iii) A
fair opportunity to reply to significant inaccuracies should be given, when
reasonably called for.
iv) The
Press, while free to editorialise and campaign, must distinguish clearly
between comment, conjecture and fact.
Findings
of the Committee
12. The
complainants were concerned that the print version of article had inaccurately
described the woman as a “granny” and “gran” when she had no children or
grandchildren. The Committee rejected the publication’s position that “granny”
and “gran” are terms that simply refer to older women. Representing the woman
as a grandmother without verifying this information represented a failure to
take care not to publish inaccurate information, and the Committee found that
there had been a breach of Clause 1(i). It was the Committee’s view that, as
the phrase “greedy granny” was a prominent descriptor in the headline, and
“greedy gran” was repeated in the opening paragraph of the article, this was a
significant inaccuracy, and therefore the newspaper was obliged, in accordance
with the terms of Clause 1(ii) to correct this promptly and with due
prominence.
13. The
Committee noted that once the publication had been made aware of the complaint,
it had offered to publish a correction and apology on page two of the
newspaper. The wording of this correction identified the error and made the
correct position clear. This was offered promptly and with sufficient
prominence to meet the terms of Clause 1(ii).
14. The
Committee next considered the complainants’ concerns regarding the online
article’s claim that the woman was “now living in Ashbourne, Derbyshire”. The
publication had provided two versions of the police press release; the original
stated that the woman now lived in Ashbourne, Derbyshire, and the current version
was substantially the same, but with the reference to Ashbourne removed. The
Committee acknowledged that on some occasions reliance on a press release might
not be sufficient to demonstrate that a publication had taken care over the
accuracy of the information it published. It considers each complaint on a
case-by-case basis, taking full consideration of the source of the release, its
content, and any relevant external factors relating to the distribution of the
release. The Committee noted that at the time of publication neither the rest
of the information contained in the statement, nor any other information of
which the publication could reasonably have been aware, indicated that the
original press release issued by the police contained inaccuracies on this
point. In this instance, the Committee was satisfied that the publication was
entitled to rely on the information contained in the press release issued by
the police. This demonstrated due care not to publish inaccurate or misleading
information with regard to the location of where the woman now resided. There
was no breach of Clause 1(i) on this point.
15. In
circumstances where the police had not removed the reference to Derbyshire in
the press release, and where they had made no comment on the accuracy of the
information contained within the original and subsequent versions of it, the
Committee were not in a position to determine whether this point was
inaccurate. The Committee noted however, that the publication had updated the
online article to remove the reference to Ashbourne, Derbyshire, upon receipt
of a direct complaint from one of the complainants. The Committee also noted
that the police confirmed they were dealing with their own complaint regarding
the information in the press release, and given the evolving situation, the
publication should be alert to any further changes to the press release. In any
event, the Committee considered that where the woman was residing, was not
significant to the context of the whole article, and therefore, there was no
breach of Clause 1(ii).
16. The
complainants also said that it was inaccurate for the article to claim that the
woman had purchased a hot tub, and that the sum of money spent on the nieces
wedding was £25,000, rather than £60,000. The publication had provided the
police press release which stated that the woman had bought a hot tub and paid
for her niece’s £60,000 wedding. The Committee noted that these points remained
in the press release and had not been amended. The Committee considered that
due care had been taken not to publish inaccurate or misleading information
regarding these points. There was no breach of Clause 1(i).
17.
Where the disputed information remained online and where the police had made no
comment on whether the information included in the press release was
inaccurate, the Committee was not in a position to determine whether it was
inaccurate to state that the woman had purchased a hot tub or had paid for her
nieces £60,000 wedding. In any event, the Committee considered that these
points were not significant to the context of the whole article, particularly
where the article correctly reported the total figure of money the woman
obtained fraudulently. There was, therefore, no breach of Clause 1(ii).
Conclusion(s)
18. The
complaint was partially upheld under Clause 1.
Remedial
Action Required
19. The correction which was offered clearly put the correct position on record, and was offered promptly and with due prominence, and should now be published in print.
Date
complaint received: 23/04/21
Date complaint concluded by IPSO: 08/12/21
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