Language line: Translation and Interpretation support for complainants

We want our service to be for everyone.

To help people who do not speak English as a first language, we offer a live telephone interpretation service. More than 200 languages are covered.

This service is provided by Language Line (https://www.languageline.com/en-gb/).

How it works
Language Line helps you to talk to us. People wanting to get in touch can talk to one of our team through an interpreter on a phone call.

There is a full list of languages they can interpret here. https://www.languageline.com/en-gb/interpreting/interpreting-languages

Confidentiality
This process is confidential. It is solely to help people to discuss their complaints with IPSO Staff, no matter what language they speak.

Getting in Touch
To contact IPSO, please email: inquiries@ipso.co.uk. If you want to use the translation service, please tell us the language you use.

To make sure that our service is effective and transparent, we need to record the complaint in writing. We can only accept a complaint in written English.

Although we use Language Line to communicate over the phone, we will follow-up with an email, written in English, to confirm that we have accurately recorded your concerns, and to inform you of any next steps.

If you are not able to communicate over email in English, but have a family member/friend who can help you out, you are more than welcome to do so.