Decision of the Complaints Committee 05158-19 Bashagha v Mail
Online
Summary of Complaint
1. Russol Bashagha complained to the Independent Press Standards
Organisation that Mail Online breached Clause 1 (Accuracy), Clause 2 (Privacy),
Clause 4 (Intrusion into grief or shock) and Clause 14 (Confidential Sources)
of the Editors’ Code of Practice in an article headlined “Love Island: Fans
praise Maura for being 'the friend everyone needs' after her 'brutal honesty'
amid Amy's romance drama... as it's claimed she is being USED by hunk Marvin”,
published on 04 July 2019.
2. The article reported on events that had taken place on a
reality TV series. It reported on an exchange between contestants and made
reference to the fact that one of those involved may be “set for heartbreak”
due to another contestant's activities prior to being on the television show.
It stated it had been reported by another publication that the contestant in
question had “enjoyed a romantic break with a mystery brunette just days before
entering the villa”. It contained a photo with the caption “Shocking: Snaps
have emerged of (named contestant) enjoying a sunny break to Dubai with a
mystery brunette just weeks before he entered the villa.” The photo showed the
complainant and contestant at a pool party where the complainant was stood
behind the contestant wearing a swimming costume and a pair of glasses. She had
a drinks glass in her hand and was posing for the picture with the contestant.
3. The complainant said that the article was inaccurate in breach
of Clause 1 (Accuracy) as she was not romantically involved with the contestant
in question. She stated that they were “good friends from back home” and that
they had not travelled to Dubai together. She said she had travelled to Dubai
for a business trip and the pair had then met whilst they were there and
attended a pool party and gone out for dinner. She stated that this was the
basis for the newspaper characterising their encounter as a ‘romantic holiday’
and this was “completely incorrect and fabricated”. She also said that the
publication had used her image in an article that was “completely unrelated” to
her.
4. The complainant also raised concerns that the publication had
published a picture of her without her consent in breach of Clause 2 (Privacy).
She accepted that the photos had been taken from the public Instagram account
of the man but said that publication of the image had caused her distress’. She
also expressed concern that she was pictured wearing a swimming costume and
this had intruded into her private life.
5. The complainant also expressed concern that the publication had
intruded into grief and shock in breach of Clause 4 as reference to her in the
article had left her feeling distressed. She also said that the article had
breached Clause 14 (Confidential Sources).
6. The publication did not accept that it had breached Clause 1.
It said that the article made clear that it was reporting on the claims made by
another publication which referred to a “romantic holiday”. A link to this
article was provided. It also said that it had described the complainant as a
mystery brunette “enjoying a sunny break in Dubai” as this was what the photo
showed. This was therefore an accurate description of the photo.
7. The publication also denied that there had been a breach of
Clause 2. It said that the photo had pictured the complainant in an “open
public area” and was taken from a publicly available social media profile with
over 61,000 followers. Therefore, the complainant could have had no reasonable
expectation of privacy in relation to the photograph. It also stated that the
photo did not show the complainant engaged in any “private or sensitive”
activity. Furthermore, they pointed to further photos which had been posted
within the other publication and on the social media account of the complainant
out for dinner in support of their position.
8. Notwithstanding its position, the publication offered to remove
the photograph from the article as well as publishing a footnote at the bottom
of the article that was to read: “Since publishing the mystery brunette has
confirmed that there was no romantic involvement between herself and (named
man).”
9. The publication rejected the complaints under both Clause 4 and
Clause 14 as they did not believe that they were relevant to the complaint and
so were not engaged.
Relevant Code Provisions
Clause 1 (Accuracy)
i) The Press must take care not to publish inaccurate, misleading
or distorted information or images, including headlines not supported by the
text.
ii) A significant inaccuracy, misleading statement or distortion
must be corrected, promptly and with due prominence, and — where appropriate —
an apology published. In cases involving IPSO, due prominence should be as
required by the regulator.
iii) A fair opportunity to reply to significant inaccuracies
should be given, when reasonably called for.
iv) The Press, while free to editorialise and campaign, must
distinguish clearly between comment, conjecture and fact.
Clause 2 *(Privacy)
i) Everyone is entitled to respect for his or her private and
family life, home, health and correspondence, including digital communications.
ii) Editors will be expected to justify intrusions into any
individual's private life without consent. In considering an individual's
reasonable expectation of privacy, account will be taken of the complainant's
own public disclosures of information and the extent to which the material
complained about is already in the public domain or will become so.
iii) It is unacceptable to photograph individuals, without their
consent, in public or private places where there is a reasonable expectation of
privacy.
Clause 4 (Intrusion into grief and shock)
In cases involving personal grief or shock, enquiries and
approaches must be made with sympathy and discretion and publication handled
sensitively. These provisions should not restrict the right to report legal
proceedings.
Clause 14 (Confidential Sources)
Journalists have a moral obligation to protect confidential
sources of information.
Findings of the Committee
10. It was not in dispute that the complainant had been pictured
with a man “just weeks” before he appeared in a reality TV show as reported in
the article. The additional claim that the pair had enjoyed a “romantic break”
was clearly presented as a claim, made by another publication; it was not
adopted as fact. In these circumstances the Committee was satisfied that the
publication had taken care over the presentation of the claim and there was no
breach of Clause 1 on this point. Nevertheless, the Committee welcomed the
publications offer to put the complainant’s position on record.
11. In relation to Clause 2, the Committee noted that the photo
had been taken from the public page of a social media profile belonging to the
other party which had over 61,000 followers. It had been taken in a public
place and the complainant was not engaged in any private activity. Therefore,
the complainant had no reasonable expectation of privacy in relation to the
photograph and the publication was entitled to publish without the
complainant’s consent. There was no breach of Clause 2.
12. The Committee noted that the complainant had raised complaints
under Clause 4 and Clause 14. Clause 4 generally relates to the sensitivity of
the approaches journalists make to, and the information they publish about,
individuals who have been bereaved or are in state of shock following a
distressing event. As the complaint did not relate to this, there was no breach
of Clause 4 on this point. Clause 14 relates to the moral obligation that journalists
have to protect their confidential sources. The complaint did not relate to
this and therefore there was no breach of Clause 14.
Conclusion
13. This complaint was not upheld.
Remedial Action
14. N/A
Date complaint received: 05/07/2019
Date decision issued: 04/12/2019
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