Resolution
Statement – 10893-22 Lund v westerntelegraph.co.uk
Summary
of Complaint
1. Nicola
Lund complained to the Independent Press Standards Organisation that
westerntelegraph.co.uk breached Clause 1 (Accuracy) of the Editors’ Code of
Practice in an article headlined “Keep it Cash: Haverfordwest protest against a
cashless society”, published on 1 August 2022.
2. The
article reported that a protest organised by the group “Keep it Cash” had taken
place in Haverfordwest; the group were protesting against a cashless society
and “calling for businesses to continue to allow customers to buy products in
hard currency”. The article included a number of photographs of a woman
speaking at the protest, one of which was captioned “[the complainant] has
warned of the dangers of not allowing people to use cash to buy products”. The
article by-line was credited to a named Facebook Community Reporter.
3. The
complainant – the woman identified as the person speaking at the protest in the
photos – said that the article was inaccurate in breach of Clause 1 as the
photos included in the article had named her as the person speaking at the
protest, when she was not the woman in the pictures. The complainant said that
she had contacted the publication after she became aware of the article, and
that, subsequently, one photograph caption was amended to remove her name,
however, her name still appeared under another photograph.
4. The
complainant also considered there had been a breach of Clause 1 as she had
drafted the original version of the article and had sent it to the publication.
She said she had not been looking for payment for the article, but considered
that the article should not have been attributed to the Facebook Community
Reporter without any acknowledgement of her contribution.
5. The
publication said it did not accept a breach of the Editors’ Code. In relation
to the photograph captions, it said that this was a mistake, and that both
photograph captions had been amended within two days. In regard to the by-line
of the article, the publication said that it considered the submission from the
complainant to be a press release, and that it was usual practice for reporters
to “re-work” press releases and publish them under their name. While it did not
consider there had been a breach of the Editors’ Code, the publication amended
the by-line to credit the complainant.
Relevant
Code Provisions
Clause 1
(Accuracy)
i) The
Press must take care not to publish inaccurate, misleading or distorted
information or images, including headlines not supported by the text.
ii) A
significant inaccuracy, misleading statement or distortion must be corrected,
promptly and with due prominence, and — where appropriate — an apology
published. In cases involving IPSO, due prominence should be as required by the
regulator.
iii) A
fair opportunity to reply to significant inaccuracies should be given, when
reasonably called for.
iv) The
Press, while free to editorialise and campaign, must distinguish clearly
between comment, conjecture and fact.
Mediated
Outcome
6. The
complaint was not resolved through direct correspondence between the parties.
IPSO therefore began an investigation into the matter.
7. During
IPSO’s investigation the publication printed the following clarification at the
top of the article:
Apology:
A previous version of this article wrongly named Nicola Lund as the woman in
the picture, we are happy to clarify.
8. The
complainant said that this would resolve the matter to her satisfaction.
9. As
the complaint was successfully mediated, the Complaints Committee did not make
a determination as to whether there had been any breach of the Code.
Date
complaint received: 02/08/2022
Date complaint concluded by IPSO: 04/11/2022
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