Our Staff

Twenty-one staff handle complaints and arbitration, monitor press standards, provide administrative support and deliver our communications and engagement work.

Charlotte Dewar

Chief Executive Officer

Charlotte Dewar is the Chief Executive Officer of IPSO. With over ten years of experience in press regulation, Charlotte sets IPSO’s strategy and oversees its work to monitor and maintain high standards of journalism set by the Editors’ Code; support the public; and uphold freedom of expression. Charlotte began her career as an Editorial Assistant at The Guardian, which she combined with working as a researcher for the columnist Simon Jenkins. She joined the Press Complaints Commission in 2010, eventually rising to Director of Complaints. She went on to become the Director of Operations at IPSO. Charlotte has an MBA from Cambridge University’s Judge Business School.

 

Alice Gould

Head of Complaints

Prior to joining IPSO, Alice Gould had an international career, working at non-governmental organisations in the US and the Republic of Georgia to promote human rights, as well as spending a year teaching English in China. Alice holds a master’s degree in Human Rights and an undergraduate degree in Law with European Law. Alice joined IPSO as a Complaints Officer in 2019 and took on the role of Head of Complaints in 2023.

 

Emily Houlston-Jones

Head of Complaints

Emily Houlston-Jones joined IPSO in 2020 as a Complaints Officer, before becoming Head of Complaints in 2023. Prior to joining IPSO, Emily worked for Conwy Libraries, and had her interest in journalism piqued after she became News Editor of her university’s student newspaper. A fluent Welsh speaker, Emily also has a Master’s Degree in English Literature.

 

John Davidson

Head of Communications

John Davidson is Head of Communications at IPSO. He is a board trustee for Noah's Ark Children's Venture. He has previously served as the UK Enterprise communications lead for Johnson & Johnson, a communications consultant for the Vaccines Taskforce, director of communication and engagement for Genomics England, associate director of External and Media Relations for NICE, and director of communications for the Francis Crick Institute. Prior to this, John was a BBC news broadcast journalist.

 

Rosemary Douce

Head of Standards & Regulation

Rosemary Douce is Head of Standards & Regulation at IPSO. She joined IPSO in 2018 as a Standards Officer, taking responsibility for monitoring complaints, writing guidance for journalists and members of the public, and delivering training. Prior to joining IPSO, she produced live and pre-recorded subtitles for BBC and Channel 4 television programmes, and worked as a production assistant for programmes presented in British Sign Language. She has a degree in English with Media Studies.

 

Tonia Milton

Head of Systems

Tonia Milton is the Head of Systems of IPSO. Tonia has worked in press regulation for over 30 years. In her role at IPSO she leads the work of a team whose purpose is to ensure that IPSO maintains and operates secure, resilient technical systems that facilitate its work as efficiently and cost-effectively as possible. She oversees the maintenance and development of IPSO’s information security management system and manages the function and development of the Complaints and Standards databases and the IPSO website.

 

IPSO Teams

Alice Gould, Head of Complaints

Emily Houlston Jones, Head of Complaints

Molly Richards, Senior Complaints Officer

Marcus Kantorowicz Pike, Senior Complaints Officer

Sophie Thomsett, Complaints Officer

Paul McGarrity, Complaints Officer

Davina Wong, Complaints Officer

Róisín McCann, Complaints Officer

Tonia Milton, Head of Systems

Max Coulson-Windebank, Senior Systems Coordinator

Todd Stammers, Systems and Complaints Coordinator

Lauren Hay, Systems and Compliance Coordinator

Mel Huggett, Complaints Support Assistant

Thomas Cooper, Office & Complaints Support Assistant

Rosemary Douce, Head of Standards & Regulation

Elena Richards Coldicutt, Engagement Officer

Elizabeth Steigenberger, Standards Policy Officer

 

John Davidson, Head of Communications

Tom Glover, Senior Policy and Public Affairs Officer

Hira Nafees Shah, Communications Officer

Michelle Kuhler, PA to Chairman & Chief Executive and Office Manager

Thomas Rothery, Operations Manager

Unacceptable behaviour

We do not expect our staff to tolerate abusive, aggressive or offensive behaviour. We take such incidents extremely seriously.

Read the policy here

IPSO is committed to providing an environment free of harassment and ensuring all staff are treated with dignity and respect by anyone they come into contact with during the course of their work.

Read the policy here