We have a broader commitment to press standards which goes far beyond complaints handling. We use knowledge and data from daily work with complaints, wide monitoring of the media landscape and engagement with groups interested in coverage of particular issues to track patterns and identify areas of potential concern to provide targeted interventions to raise press standards.
We require our member publishers to submit an annual statement which sets out their approach to editorial standards, complaints handling, training, and details of any complaints upheld against them within the relevant period. Our Annual Reports set out statistics for all publishers and document our activities during the year.
We also have the power to launch a standards investigation to investigate serious concerns about the behaviour or actions of one or more of our members.