So we can effectively investigate complaints, neither the publication or the complainant should publish information provided as part of the complaints process. This material must only be used for the purpose of the complaint. This does not prevent either party from disclosing information to a third party in order to seek assistance with the complaints process, but they must take resonable steps to ensure confidentiality.
A failure to abide by this may affect our ability to continue to deal with the complaint or may be considered as part of making a decision about whether the Editors' Code has been breached.
Significant, repeated or deliberate disclosure of information by a publication would be considered a serious standards issue.
Significant, repeated or deliberate disclosure of information by a a complaint may be considered unacceptable behaviour.
Â
The Independent Press Standards Organisation C.I.C. is a Community Interest Company limited by guarantee and registered in England and Wales with registered number 02538908.
