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Independent Press Standards Organisation - Complaints Officer

The Independent Press Standards Organisation (IPSO) is the independent regulator of most newspapers and magazines in the UK. Through our work, we protect the public when they need us and encourage high standards in the press, whatever the format, channel, or subject of the coverage. We are recruiting a Complaints Officer to help investigate and mediate complaints made to IPSO, assisting members of the public and providing journalists with pre-publication advice.

This is a role for someone who is articulate and efficient, with excellent communication and analytical skills, and an interest in news and how it is regulated. You’ll be able to show us that you can analyse complex information, draft reports to a high standard and deal sensitively and professionally with members of the public from a range of backgrounds. Candidates who demonstrate relevant experience will be given an opportunity to demonstrate their analytical and communications skills through a written exercise prior to short-listing for interview.

IPSO is a small organisation with a clearly defined purpose. This role offers a unique insight into the workings of the national, regional, and digital news industries and an opportunity to have an impact on individuals’ lives and broader press standards.

IPSO has a strong commitment to staff development, and the role benefits from a well- structured and stimulating programme of progression. You will be supported to develop outstanding analytical, communication (verbal and written), mediation and investigation skills. Starting with drafting responses to complainant whose complaints are not being taken forward, the successful candidate will progress to investigating complaints, drafting rulings for external publication, and mediating between complainants and publications.

You will also be trained to staff, on a rota basis, IPSO’s pre-publication and privacy notice services, which provide 24-hour confidential advice to editors and journalists on matters relating to the Editors’ Code and protect members of the public and public figures from potential intrusion and unwanted press attention.

There is a competitive starting salary of £38k plus another £2k after 24 months of service. You’ll also receive an additional £1,075 on-call allowance and 25 days of paid annual leave.

IPSO offers hybrid working to all staff and a range of benefits including season ticket loan, cycle to work scheme, private GP service, and (once probation is completed) an allowance for gym membership.

At IPSO, we are creating a culture which recognises, values and respects that people are different. We believe that representing the diversity of the society in which we work is fundamental to our goals of protecting people and promoting freedom of expression.

We are committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and we strongly encourage applications from a wide range of people regardless of age, disability, sex, sexual orientation, gender (identity, expression or reassignment), marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, ethnic or national origin), religion or belief and socio economic background.

IPSO will reimburse reasonable travel costs for attending interviews. If you require a reasonable adjustment, please include that information with your application. In-person interviews are preferred but IPSO conducts interviews by video call where needed and candidates choosing this option will not be disadvantaged.

The job description for the position can be found on our website here:  Candidates are invited to attach an Equal Opportunities Monitoring form, which can be found at the same link, if they wish.

To apply, please read the full job description and forward your CV with a cover letter outlining why you are interested in the role and how you are suitable to by Thursday 4th January 2024.