This information explains the kinds of complaints IPSO can deal with. Please read it carefully before you submit your complaint.
You can make a complaint about any newspaper or magazine which is regulated by IPSO. You must make a complaint under the Editors' Code of Practice. You can complain about editorial material in print or online including:
You can also complain about the behaviour of journalists including:
Accuracy (Clause 1 of the Editors' Code)
Anyone can complain about a significant inaccuracy which has been published on a general point of fact under Clause 1 of the Editors’ Code. Where an inaccuracy relates to a specific individual or organisation, IPSO may be able to take forward a complaint from a third party but will need to consider the individual or group directly affected:
Other clauses of the Editors' Code
Where a complaint relates to another issue under the Editors’ Code or the alleged inaccuracy is not on a general point of fact, IPSO can take forward a complaint from anyone directly affected by the article or journalistic conduct or their authorised representative.
You can also complain as a representative group and will be asked to explain:
The Complaints Committee will then decide whether to consider the complaint further.
IPSO is conducting a review of the way its regulations should apply to global digital publishers. Until the review is concluded, IPSO may exercise its discretion not to consider new complaints which relate specifically to articles and other content about events in overseas jurisdictions, and which are not primarily targeted at a UK audience. More details can be found here.
You must complain within four months of the publication of the article or behaviour taking place. IPSO may be able to take a complaint about an article which remains accessible on a newspaper's website within 12 months of publication.
This short video explains how our complaints process works.
We will need to contact you in writing, using the email address you have provided, or a postal address if you do not use email. Any contact information you provide will be included on your complaints form. A copy of this form may be sent to the publication when we have completed our assessment of your complaint. If your complaint is taken forward, the publication will need to contact you in writing. If there are contact details which you would like to provide to IPSO, but would not like to be passed to the publication, please note this when filling in the form.