Resolution
Statement – 08905-23 Hollybourne Developments Limited v Farnham Herald
Summary
of Complaint
1. Hollybourne
Developments Limited complained to the Independent Press Standards Organisation
that Farnham Herald breached Clause 1 (Accuracy) of the Editors’ Code of
Practice in an article headlined “Two hotels to be converted”, published on 15
December 2022.
2. The
article reported that “a second town hotel looks set to close its doors after
plans were submitted to convert the Farnham House Hotel after a ’partial
demolition‘ into two detached homes”. It stated that “a planning application by
Hollybourne Developments Ltd was this week verified by Waverly Borough Council,
with members of the public given until January 9 to comment on the plans.”
3. The
complainant said that the article was inaccurate in breach of Clause 1 as the
article had suggested the hotel was “close[ing] its doors” and that it would be
“converted”. The complainant accepted it had made an application to the council
for changing the use of the hotel to residential, however said that this was an
exploratory application and no decision had been made. It made clear that the
hotel was and continued to be operational.
4. The
complainant further said that 25% – 30% of planning applications are refused,
and another 25 – 30% are never developed and that the article had negatively
impacted its business. The complainant also said the publication had not
contacted it for comment prior to the publication of the article.
5. The
publication did not accept a breach of the Code. It maintained that the report
was accurate and that that the information was sourced from the publicly
available Waverley Borough Council planning portal; it said the story was of
interest to the local community.
6. The publication
said the article did not state the hotel was “closing its doors”, rather it
stated plans had been submitted to convert the hotel to housing. It further
supplied a link to the application. The publication said it had not included
all the details from the planning application and that the document had said:
“The supporting information demonstrates that the existing premises are no
longer viable as a commercial enterprise, including that as a hotel”.
7. It
said it was irrelevant how many planning applications resulted in development
and that the article simply stated an application had been made to close the
hotel and replace it with homes.
8. The
publication said that following receipt of the complaint, it had offered the
complainant an opportunity to reply through an article or a letter, which was
declined.
9. On 3
March, as a gesture of goodwill, the publication offered to publish a
clarification in all editions of the Herald to set the record straight, with
wording to be agreed by all parties, along the lines of:
Farnham
House Hotel
The
Farnham Herald published a story on December 15 headlined ’Two hotels to be
converted’.
It
concerned planning applications made to Waverley Borough Council for The
Bishop’s Table Hotel in West Street and The Farnham House Hotel.
While
permission has been granted for The Bishop’s Table to be converted to seven
apartments, the planning application to turn the Farnham House Hotel into two
detached homes is still pending, and no decision has yet been made.
We
apologise for the confusion.
Relevant
Clause Provisions
Clause 1
(Accuracy)
i) The
Press must take care not to publish inaccurate, misleading or distorted
information or images, including headlines not supported by the text.
ii) A
significant inaccuracy, misleading statement or distortion must be corrected,
promptly and with due prominence, and — where appropriate — an apology
published. In cases involving IPSO, due prominence should be as required by the
regulator.
iii) A
fair opportunity to reply to significant inaccuracies should be given, when
reasonably called for.
iv) The
Press, while free to editorialise and campaign, must distinguish clearly
between comment, conjecture and fact.
Mediated
Outcome
10. The
complaint was not resolved through direct correspondence between the parties.
IPSO therefore began an investigation into the matter.
11. During
IPSO’s investigation the publication offered to print the above correction, on
page 3 and include an extra sentence reiterating that the hotel remained open
for business. In order resolve the complaint, it also offered a one-off advert,
up to a full page in size.
12. The
complainant made clear it did not consider a clarification would resolve the
matter.
13. The
publication offered the complainant four half page adverts advertising the
hotel, on page 5 of the newspaper for four consecutive weeks.
14. The
complainant said that this would resolve the matter to its satisfaction.
15. As
the complaint was successfully mediated, the Complaints Committee did not make
a determination as to whether there had been any breach of the Code.
Date
complaint received: 16/01/2023
Date
complaint concluded by IPSO: 01/05/2023