Decision of the Complaints Committee – 09437-19 Shipsey v
Bournemouth Echo
Summary of Complaint
1. Michelle Shipsey complained to the Independent Press
Standards Organisation that the Bournemouth Echo breached Clause 1 (Accuracy),
Clause 2 (Privacy), Clause 3 (Harassment) and Clause 6 (Children) of the
Editors’ Code of Practice in an article headlined “Former social services
worker who accessed care records appears in court”, published on 9 December
2019.
2. The article reported on the court case of a former social
services support officer who had unlawfully accessed people’s social care
records. It reported that the support officer had given “details to parents at
their children’s school” and that the “offences came to light after a service
user informed their social worker Shipsey had revealed information about them
to one or more parents at their children’s school”. The article also detailed
the crime that the former support officer had been convicted of: “for viewing
records of people known to her between May 25 and July 26 last year without a
business need to do so”.
3. The article also appeared online in substantially the
same format under the headline: “Former social services worker who accessed
care records appears in court”. This article was also shared on the
publication’s Facebook page under the status “Shipsey gave private information
to other parents at a school”.
4. The complainant, the former social services worker who
was the subject of the article, said that the article was inaccurate in breach
of Clause 1. She accepted that she had been found guilty of accessing
information, but said that it had not been heard in court, nor was it true,
that she had shared the private information with parents at a school. She said
a neighbour had speculated that she had accessed the records, and this
accusation was how it became known that she had illegally accessed the records.
She also said it was inaccurate to state that she had obtained “people’s”
personal information as it was a family’s file. The complainant provided her
court summons which showed that she had been charged with obtaining personal
data, but did not mention sharing the information.
5. The complainant also said that the article breached
Clause 2, as it had revealed her street level address.
6. The complainant also said that comments posted on the
article when it was shared to Facebook constituted harassment in breach of
Clause 3.
7. The complainant said that the article breached Clause 6
as she has two young children and printing her full name and street level
address had put them at risk.
8. The publication did not accept that it had breached the
Editors’ Code. It provided a news release from the ICO which stated that “The
offences came to light after a service user informed their social worker that
Shipsey had revealed information about them to one or more parents at their
children’s school.” It said that this had been released after the court case,
and that within the court case it had been accepted as fact that her sharing of
information came to light via the school, even if it did not form part of the
charge itself. It said that the article was an accurate report of this press
release, which implicitly accepted as fact that the information had been
shared, and that there was no failure to take care by reporting it. The
publication offered to write a follow-up article with the complainant’s consent
explaining the impact of her offence.
9. The publication said that Clause 2 had not been breached,
as it was entitled to print the address of people who are named in open court
proceedings. It also noted it did not print the number of the house that the
complainant lived at.
10. The publication said that Clause 3 and Clause 6 were not
engaged. It also said that it could not control whether comments were allowed
on an article shared on Facebook, however the negative third party comments
that the complainant was concerned about had been hidden from public view as
soon as they were reported.
Relevant Code Provisions
11. Clause 1 (Accuracy)
i) The Press must take care not to publish inaccurate,
misleading or distorted information or images, including headlines not
supported by the text.
ii) A significant inaccuracy, misleading statement or
distortion must be corrected, promptly and with due prominence, and — where
appropriate — an apology published. In cases involving IPSO, due prominence
should be as required by the regulator.
iii) A fair opportunity to reply to significant inaccuracies
should be given, when reasonably called for.
iv) The Press, while free to editorialise and campaign, must
distinguish clearly between comment, conjecture and fact.
12. Clause 2 (Privacy)*
i) Everyone is entitled to respect for his or her private
and family life, home, health and correspondence, including digital
communications.
ii) Editors will be expected to justify intrusions into any
individual's private life without consent. In considering an individual's
reasonable expectation of privacy, account will be taken of the complainant's
own public disclosures of information and the extent to which the material
complained about is already in the public domain or will become so.
iii) It is unacceptable to photograph individuals, without
their consent, in public or private places where there is a reasonable
expectation of privacy.
13. Clause 3 (Harassment)*
i) Journalists must not engage in intimidation, harassment
or persistent pursuit.
ii) They must not persist in questioning, telephoning,
pursuing or photographing individuals once asked to desist; nor remain on
property when asked to leave and must not follow them. If requested, they must
identify themselves and whom they represent.
iii) Editors must
ensure these principles are observed by those working for them and take care
not to use non-compliant material from other sources.
14. Clause 6 (Children)*
i) All pupils should be free to complete their time at
school without unnecessary intrusion.
ii) They must not be approached or photographed at school
without permission of the school authorities.
iii) Children under 16 must not be interviewed or
photographed on issues involving their own or another child’s welfare unless a
custodial parent or similarly responsible adult consents.
iv) Children under 16 must not be paid for material
involving their welfare, nor parents or guardians for material about their
children or wards, unless it is clearly in the child's interest.
v) Editors must not use the fame, notoriety or position of a
parent or guardian as sole justification for publishing details of a child's
private life.
Findings of the Committee
15. The ICO press release had stated that the “offences came
to light after a service user informed their social worker that [the
complainant] had revealed information about them to one or more parents at
their children’s school”, but had made clear that she was only found guilty of
accessing data. The complainant had provided evidence to show that she had not
been charged with sharing information. The newspaper was entitled to rely on
the press release of the ICO, which was the prosecuting body in this case, and
therefore there had been no failure to take care under Clause 1(i). The Committee
noted that the offence for which the complainant was convicted was accurately
reported; it was not reported within the article that she had been convicted
for sharing data. Reporting that she had given details to parents at their
children’s school was not a significant inaccuracy in the context of an article
which was reporting on her conviction. There was no breach of Clause 1(ii).
16. The same press release had also said that the
complainant had accessed the records of “individuals”. As such, it was not
inaccurate for the newspaper to have reported that she had illegally accessed
“people’s” records. The committee noted
that in any case, the complainant accepted that she had accessed records of
four people in the same family. In addition, the publication had made clear
what offence the complainant had been prosecuted for. The newspaper had not
failed to take care under Clause 1(i) and there was no significant inaccuracy
requiring correction under Clause 1(ii).
17. The circumstances in which people have a reasonable
expectation of privacy in relation to their address are limited. In this case,
the complainant’s address had been disclosed in an open court. The publication
of addresses serves to identify defendants and helps to distinguish them from
others. Therefore, the complainant had no reasonable expectation of privacy
over this information and the newspaper was entitled to publish her partial
address. In addition, the fact that the
complainant had children also did not did not mean that the newspaper was not
entitled to report it, and the children were not referred to within the
article. There was no breach of Clause 2
or Clause 6.
18. Reader comments only fall in IPSO’s remit if they have
been subject to some form of editorial control. For instance, if they have been
flagged to the publication and the publication has reviewed them and decided to
continue to publish them. In this case, when the comments were flagged, they
were hidden from public view so there was no published content for the
Committee to consider. In any case, Clause 3 relates to the behaviour of
journalists prior to the publication of an article. As this was not relevant to
this complaint, the terms of Clause 3 were not engaged.
Conclusions
19. The complaint was not upheld.
Remedial Action Required
20. N/A
Date complaint received: 10/12/2019
Date complaint concluded by IPSO: 05/06/2020
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