Decision
of the Complaints Committee – 10091-21 Williams v Hull Daily Mail
Summary
of Complaint
1. Kevin
Williams complained to the Independent Press Standards Organisation that Hull
Daily Mail breached Clause 1 (Accuracy), Clause 2 (Privacy), and Clause 12 (Discrimination)
of the Editors’ Code of Practice in an article headlined “Woman says litter
warden was ‘racist’”, published on 17th July 2021.
2. The
article reported that “Hull City Council is conducting an investigation after a
litter warden was accused of shouting racist remarks in the street”. It said
that a woman claimed the litter warden “was ‘spouting racism’ in the town
centre while wearing his Hull City Council uniform” and that she had confronted
the man, but he had refused to apologise. The article reported that the woman
said: “I located a police officer myself to inform him of the situation before
he tried to flip it. The man’s colleague and the police officer were both in
agreement with myself and my partner”. The article also stated “[t]he council
said it is taking the incident ‘very seriously’” and that “Hull City Council
have said they are yet to receive a complaint about the incident but will be
investigating the incident regardless.” The article included an image of the
warden in a Hull City Council jacket with their face obscured.
3. The
article also appeared online under the headline, “Council investigating
'racist' comments by litter warden in Hull city centre” and included part of a
statement made by the Council that said: “’Any allegations of racial abuse are
taken extremely seriously by the council and will be fully investigated […] As
a city of sanctuary, Hull City Council has a zero tolerance policy to any form
of racial abuse or discrimination’".
4. The
complainant said that the article was inaccurate in breach of Clause 1 because
he had not been racist, and the incident had not happened as reported. The article
reported that the woman had claimed that he had been “’spouting his racist
views to his clearly uninterested colleague’”. However, he said he had been
teaching a new colleague the nature of the role and, during this, they issued a
ticket to a person whose English was not fluent, and this resulted in
difficulties with communication. The complainant said the person receiving the
ticket became verbally abusive and threatening to them. The complainant stated
that, after they had finished speaking to this individual, his colleague asked
why the individual had been verbally abusive, and that he replied, “we often
get that with foreign people”. In addition, the article had reported that the
woman had “’located a police officer [herself]… the man’s colleague and the
police officer were both in agreement with [her] and [her] partner’”. However, the complainant said that a woman
and a man started calling him racist and that a police officer came over and
told the two members of the public to go on their way and that it was not
racist.
5. The
complainant also said the article breached Clause 1 as the Council was not
investigating the incident. He explained that he had not been called to the
office to describe his version of what happened, and his manager had not been
informed of the incident.
6. The
complainant said the article also breached Clause 2 as it had included an image
of him that had made him identifiable in connection to this incident. He said
that whilst his face had been blurred, it was still possible to see that he was
wearing a hat and that he was the only enforcement officer who wore that sort
of hat and had that build.
7. Furthermore,
the complainant said the article also breached Clause 12 because it called him
a racist.
8. The
publication said it did not accept a breach of Clause 1. It said the article
had clearly distinguished between comment, conjecture and fact with regard to
the woman’s allegations. It also stated that that the reporter had contacted
the council and informed it of the allegations and inquired if there had been
any complaints made and if it wished to provide a comment. The spokesperson for
the council stated that no complaint had yet been made but that “Any
allegations of racial abuse are taken extremely seriously by the council and
will be fully investigated”. The publication said that this had been included
in the article.
9. The
publication also did not accept a breach of Clause 2. It said that the article
did not reveal private information about the complainant. It further said that
it had blurred the complainant’s face in the image that was included in the
article so that he was not identifiable. Furthermore, the publication stated
that the complainant did not have a reasonable expectation of privacy as the
photograph had been taken in a public street.
10. The
publication also did not accept a breach of Clause 12. It said that the article
did not include any prejudicial or pejorative reference to the complainant's
race, colour, religion, sex, gender identity, sexual orientation or to any
physical or mental illness or disability and so the Clause was not engaged.
Relevant
Code Provisions
Clause 1
(Accuracy)
i) The
Press must take care not to publish inaccurate, misleading or distorted
information or images, including headlines not supported by the text.
ii) A
significant inaccuracy, misleading statement or distortion must be corrected,
promptly and with due prominence, and — where appropriate — an apology
published. In cases involving IPSO, due prominence should be as required by the
regulator.
iii) A
fair opportunity to reply to significant inaccuracies should be given, when
reasonably called for.
iv) The
Press, while free to editorialise and campaign, must distinguish clearly
between comment, conjecture and fact.
Clause 2
(Privacy)*
i)
Everyone is entitled to respect for their private and family life, home,
physical and mental health, and correspondence, including digital
communications.
ii)
Editors will be expected to justify intrusions into any individual's private
life without consent. In considering an individual's reasonable expectation of
privacy, account will be taken of the complainant's own public disclosures of
information and the extent to which the material complained about is already in
the public domain or will become so.
iii) It
is unacceptable to photograph individuals, without their consent, in public or
private places where there is a reasonable expectation of privacy.
Clause
12 (Discrimination)
i) The
press must avoid prejudicial or pejorative reference to an individual's race,
colour, religion, sex, gender identity, sexual orientation or to any physical
or mental illness or disability.
ii)
Details of an individual's race, colour, religion, gender identity, sexual
orientation, physical or mental illness or disability must be avoided unless
genuinely relevant to the story.
Findings
of the Committee
11. The
Committee first considered the complaint in relation to the woman’s account of
the incident. It noted that it was not in dispute that an altercation had taken
place between this woman and the complainant; the primary area of disagreement
was as to whether the comment made by the complainant could be characterised as
“racist”, which the complainant disputed.
Where the article made clear that this was the woman’s account of the
exchange, reporting her claim did not constitute a failure to take care over
the accuracy of the article. There was no breach of Clause 1(i).
12. The
Committee then tuned to the complaint about the claim that the Council was
investigating. The publication had approached the Council for comment prior to
publication and the Council had provided a statement confirming that “Any
allegations of racial abuse are taken extremely seriously by the council and
will be fully investigated”. This was quoted in full in the online article and
had been paraphrased in the print version, which stated, “The council said it
is taking the incident ‘very seriously’”. The statement from the Council was
ambiguous and in the view of the Committee could reasonably be understood as
confirmation that the matter would be investigated as it involved an allegation
of racial abuse, notwithstanding that a complaint had not, at that stage, been received. Where the publication had
approached the Council for comment and had quoted or paraphrased the statement
provided in both articles, the Committee did not find that it had failed to
take care over the accuracy of the article in breach of Clause 1 (i).
13.
However, since the publication of the article the complainant had confirmed
that no investigation had commenced, a position that the publication did not
appear to dispute. The Committee considered that the claim that the Council was
investigating the allegation was significant and had been reported prominently,
appearing in the opening sentence of the article and in the online headline. In
circumstances where the publication appeared to accept that this was not
accurate, the Committee considered that a correction was required under Clause
1 (ii). No correction had been offered and so there was a breach of Clause 1
(ii).
14. The
Committee then considered the complaint under Clause 2. The image of the
complainant in the article had been blurred and showed him on a public street
where he would have been visible to passers-by.
The article did not reveal information about him that could reasonably
be considered to be private: it concerned allegations of misconduct whilst he
was acting in a professional capacity. Therefore, there was no breach of Clause
2.
15.
Clause 12 is designed to prevent pejorative, prejudicial, and/or unnecessary
reference to an individual’s protected characteristics (race, colour, religion,
gender identity, sexual orientation, physical or mental illness or disability).
As such, it does not prevent individuals being accused of racism and,
therefore, Clause 12 was not engaged.
Conclusion(s)
16. The
complaint was partially upheld under Clause 1.
Remedial
Action Required
17.
Having partially upheld a breach of Clause 1, the Committee considered what
remedial action should be required. In circumstances where the Committee
establishes a breach of the Editors’ Code, it can require the publication of a
correction and/or an adjudication, the terms and placement of which is
determined by IPSO.
18. The
newspaper had not accepted a breach of the Code nor offered a correction
regarding whether the Council were investigating the incident. Given that the
Council’s statement had been reflected in the articles, the Committee
considered a correction was the appropriate remedy in order to make the
Council’s position clear.
19. The correction should identify the original inaccuracy and set out the correct position: that the Council were not investigating this incident. The article had appeared on page 6, the correction should appear on page 6 or further forward. The correction should also be added to the online article. If the publication intended to continue to publish the online article without amendment, the correction should be published immediately beneath the headline. If the article is amended, the correction should be published as a footnote which explains the amendments that have been made. The wording of the corrections should make clear that they have been published following an upheld correction from the Independent Press Standards Organisation.
Date complaint received: 23/09/2021
Date complaint concluded by IPSO: 03/05/2022
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