Resolution
Statement – 14399-23 Windhow v newsandstar.co.uk
Summary
of Complaint
1.
Bern Windhow complained to the Independent Press Standards Organisation that
newsandstar.co.uk breached Clause 1 (Accuracy) of the Editors’ Code of Practice
in an article headlined “West Coast Main Line to close for Preston track
upgrades”, published on 31 January 2023. A headline banner accompanying the
article said: “West Coast Main Line to close for four weeks for station track
updates”.
2.
The article – which appeared online only – reported on track updates to the
West Coast Main Line. The article stated, “WEST Coast Main Line passengers are
being urged to plan their journeys ahead of four weekends of essential railway
improvements at Preston station”. The article went on to list the specific
weekends where the train line would be out of use.
3.
The complainant said that the article was inaccurate in breach of Clause 1 as
the banner to the article had inaccurately stated that the line was closed for
four weeks, however it was actually only closed for four weekends, over the
course of four weeks. The complainant believed the banner was sensationalist
and intentionally misleading to create “clicks”. It was the complainant’s position that the
publication had initially denied that the original banner headline had
appeared.
4.
The publication said it did not accept a breach of the Code, it said it did not
consider the headline to be “clickbait”. The publication said the article contained important and useful content
concerning updates to rail services, therefore would not mislead readers with
an intentionally misleading headline. It did accept that it had made a mistake
by stating “weeks” instead of “weekends” in the banner, however this was
corrected on the day of publication. It did not consider the banner to be
significantly inaccurate or intentionally misleading or distorted. The
publication further disputed that it had denied that the banner headline had
appeared.
Relevant
Clause Provisions
Clause
1 (Accuracy)
i)
The Press must take care not to publish inaccurate, misleading or distorted
information or images, including headlines not supported by the text.
ii)
A significant inaccuracy, misleading statement or distortion must be corrected,
promptly and with due prominence, and — where appropriate — an apology
published. In cases involving IPSO, due prominence should be as required by the
regulator.
iii)
A fair opportunity to reply to significant inaccuracies should be given, when
reasonably called for.
iv)
The Press, while free to editorialise and campaign, must distinguish clearly
between comment, conjecture and fact.
Mediated
Outcome
5.
The complaint was not resolved through direct correspondence between the
parties. IPSO therefore began an investigation into the matter.
6.
During IPSO’s investigation the publication offered to delete the article or
print the following footnote correction:
A
previous version of this story unintentionally carried the headline ‘West Coast
Main Line to close for four weeks for station track upgrades’. This should have
read ‘four weekends’. We apologise for any inconvenience caused.
7.
The complainant said that publication of the correction would resolve the
matter to their satisfaction.
8.
As the complaint was successfully mediated, the Complaints Committee did not
make a determination as to whether there had been any breach of the Code.
Date
complaint received: 31/01/2023
Date
complaint concluded by IPSO: 17/05/2023