Satisfactory
Remedy – 17293-23 Reynolds v swindonadvertiser.co.uk
Summary
of Complaint
1. Karren
Reynolds complained to the Independent Press Standards Organisation that
swindonadvertiser.co.uk breached Clause 1 (Accuracy) of the Editors’ Code of
Practice in an article headlined “Wiltshire criminals in court this month
accused of racism”, published on 23 July 2022.
2. The
article – which appeared online only – reported on “14 cases” in which racism
“stated in the charge or the particulars of that charge”. It reported that the
complainant “assaulted a woman and then used threatening, abusive or insulting
words or behaviour towards a man”, with court records showing that her
behaviour was “hostility based on a disability or presumed disability or the
victim”. It then reported that the complainant was “convicted of assault by
beating, a section 4a public order offence and racially or religiously
aggravated intentional harassment”.
3. The
complainant said that the article was inaccurate, in breach of Clause 1, as her
conviction was quashed on appeal in March 2023.
4. The
publication did not accept a breach of the Code. It defended the article as a
fair and accurate report of court proceedings, at the time of its publication.
5. However,
on 30 March 2023 and during IPSO’s complaints process, the complainant provided
the publication with documentation from the court. This detailed her original
convictions and the outcome of her appeal. On the same day that the publication
received this information, it added the following update beneath the section of
the article which detailed the complainant’s case:
“UPDATE:
In March 2023, the convictions above for Karren Lea Reynolds were quashed on
appeal at Swindon Crown Court.”
6. The
complainant did not accept the steps taken by the publication as a resolution
to her complaint.
Relevant
Clause Provisions
Clause 1
(Accuracy)
i) The
Press must take care not to publish inaccurate, misleading or distorted
information or images, including headlines not supported by the text.
ii) A
significant inaccuracy, misleading statement or distortion must be corrected,
promptly and with due prominence, and — where appropriate — an apology
published. In cases involving IPSO, due prominence should be as required by the
regulator.
iii) A
fair opportunity to reply to significant inaccuracies should be given, when
reasonably called for.
iv) The
Press, while free to editorialise and campaign, must distinguish clearly
between comment, conjecture and fact.
Outcome
7. IPSO
considered whether the actions taken by the publication amounted to a
satisfactory remedy of the complaint.
8. Upon
receipt of the documentation from the court confirming the outcome of the
appeal, the publication amended the online article. The amended wording made
the position clear: the complainant’s convictions were quashed on appeal. This
wording had been published promptly, on the same day that it became aware of
the court’s decision, and was sufficiently prominent, appearing beneath the
complainant’s original (and now quashed) convictions.
9. In
line with the provisions in Regulation 40 of IPSO’s Regulations; having
considered the nature of the complaint and the publication’s remedial actions
in response, the Committee concluded that the remedial measures offered by the
publication were a satisfactory resolution of the complaint.
Remedial
action required
10. N/A
Date
complaint received: 28/03/2023
Date complaint concluded by IPSO: 21/08/2023