Decision
of the Complaints Committee – 17352-23 Smith v dailystar.co.uk
Summary
of Complaint
1. Kim
Smith complained to the Independent Press Standards Organisation that
dailystar.co.uk breached Clause 1 (Accuracy) of the Editors’ Code of Practice
in an article headlined “Brit woman needing double hand transplant refuses
hands of man and black female”, published on 8 March 2023.
2. The
article, which appeared online only, reported that the complainant – “a British
woman who needs a double hand transplant” – had “allegedly refused hands from a
man and a black woman”. It went on to report that the complainant “was asked
whether she would accept the hands of a man or a black woman during a
psychological assessment”.
3. The
article also included quotes from the complainant about the psychological
assessment: “It’s just to see whether you’re mentally suitable to have the
transplant – they're the type of questions they put at you, it doesn’t
necessarily mean that you would get men's hands or hands from a black person.
[….] I'm not prejudiced but I'm white – I want a white person's hands so they
blend in with my skin tone as much as possible."
4. The
article then included comments from the individual who would potentially carry
out the transplant. They were reported as having said: “If the transplanted
hands are not accepted by the recipient there is great potential for
psychological rejection leading to non-compliance with immunosuppressive
medication – and eventually therefore to immunological rejection. To avoid this
as far as possible we ask each recipient to tell us very candidly what they
will and will not accept. We specifically ask about characteristics such as
hand size, appearance of age, gender. We also ask about skin colour, not in
terms of race but in terms of skin tone."
5. The
complainant said that the headline of the article was inaccurate in breach of
Clause 1. She said that the headline made it appear as if she had been offered
a pair of hands from two donors – a man and a black woman, respectively – and
had turned these specific donations down due to racial prejudice or sexist
bias. She said this was not the case. She said the correct position was that
she had been asked, in hypothetical terms and during a psychological
assessment, whether she would accept donor hands from someone of a different
sex and skin tone to herself. The complainant said that, after careful
consideration, she would not wish to accept such donations as she thought she
may not be able to accept them as her own, and a person accepting donor hands
that they cannot psychologically accept as their own increased the risk of a
body rejecting the transplant. She said the inaccurate headline had the
potential to damage the positive work her hospital was doing to find donors for
people such as herself.
6. The
publication did not accept a breach of the Code, as it said the article made
clear why the complainant would refuse the hands, and included her position
that she was not prejudiced. It also said that the article, including its
headline, should be read as a whole, and that when doing so it was clear that
the basis for the headline was the complainant’s answers during the
psychological assessment.
Relevant
Clause Provisions
Clause 1
(Accuracy)
i) The
Press must take care not to publish inaccurate, misleading or distorted
information or images, including headlines not supported by the text.
ii) A
significant inaccuracy, misleading statement or distortion must be corrected,
promptly and with due prominence, and — where appropriate — an apology
published. In cases involving IPSO, due prominence should be as required by the
regulator.
iii) A
fair opportunity to reply to significant inaccuracies should be given, when
reasonably called for.
iv) The
Press, while free to editorialise and campaign, must distinguish clearly
between comment, conjecture and fact.
Findings
of the Committee
7. Clause
1 (i) requires that publications take care not to publish headlines which are
not supported by the text of the article, although it does not require a
headline to give the full context of the story in question. The Clause also
requires publications to take care not to publish inaccurate, misleading, or distorted
information; this applies to headlines as well as the body of articles.
8. The
complainant had not, as reported by the headline and the opening of the
article, “refuse[d the] hands of [a] man and black female”; she had never been
offered a transplant, and was not, therefore, in a position to have refused any
such donation. The headline was therefore misleading; answering no to a
hypothetical question was not, in the view of the Committee, equivalent to
“refus[ing]” donated hands.
9. The
publication had said that the text of the article made clear the woman’s full
reasoning for answering no to the hypothetical question, and that the question
had been posed during a psychological assessment. However, an accurate article
cannot act as a correction to an inaccurate headline; rather than providing
additional context to the headline, the article contradicted it – where it was
made clear that the woman had not actually been offered two pairs of donor
hands, as implied by the headline. The headline was inaccurate, and was not
supported by the text of the article. There was therefore a breach of Clause 1
(i).
10. The
headline inaccuracy was significant, where it appeared prominently in both the
headline and the opening of the article, and related to the complainant’s
serious injury and medical history – matters of reporting which require great
care and attention to detail on the part of publications. It also did not
accurately reflect the complainant’s reasons for responding to a sensitive
medical question. The headline therefore required correction under the terms of
Clause 1 (ii) and – where the publication had not proposed to correct the
headline – there was a further breach of Clause 1 (ii).
Conclusions
11. The
complaint was upheld under Clause 1.
Remedial
action required
12. Having
upheld the complaint, the Committee considered what remedial action should be
required. In circumstances where the Committee establishes a breach of the
Editors’ Code, it can require the publication of a correction and/or an
adjudication; the nature, extent and placement of which is determined by IPSO.
13. The
Committee considered the inaccuracy to be a significant one, where it appeared
prominently in the headline and related to the complainant’s health. However,
the Committee noted that the article itself did include the complainant’s
position, as well as comments from a medical professional explaining why an
individual may choose not to accept hands from a donor of a different sex or
race to themselves. While the article couldn’t correct the misleading headline,
the Committee considered that it did mitigate its effect. Therefore, on
balance, the Committee considered that a correction was the appropriate remedy.
The correction should acknowledge that the complainant had not refused the
hands of a man or black woman. It should also make clear the correct position,
which is that the complainant was asked in hypothetical terms during a
psychological assessment whether she would accept the hands of someone of a
different sex or race to herself and answered no, due to the risk that her body
would reject the transplant – and that, as the article made clear, this risk
appeared to be an established medical risk.
14. The
wording of the correction should be agreed with IPSO in advance and should make
clear that it has been published following an upheld ruling by the Independent
Press Standards Organisation.
15. The
Committee then considered the placement of this correction. As the misleading
information appeared in the headline to the article, the correction should
appear as a standalone correction and a link should be published on the
homepage for 24 hours before being archived in the usual way. In addition, if
the publication intends to continue to publish the online article without
amendment, a correction should be added to the article and published beneath
the headline. If the article is amended, this correction should be published as
a footnote.
Date
complaint received: 08/03/2023
Date
complaint concluded by IPSO: 21/07/2023