Decision
of the Complaints Committee – 18355-23 A complainant v nationalworld.com
Summary
of Complaint
1. A
complainant complained to the Independent Press Standards Organisation that
nationalworld.com breached Clause 14 (Confidential sources) of the Editors’
Code of Practice in an article headlined “Dominic Raab report ‘barely breaks
surface’ of bullying in government, ex-civil servant claims”, published on 21
April 2023.
2. The
complainant had also complained about a tweet which said: "Exclusive: The
Dominic Raab report 'barely breaks the surface' of bullying, a civil servant
who contributed to the inquiry has said. They have claimed that a political
aide swore and threatened them with Raab metres away, 'who didn't bat an
eyelid'," published on 21 April 2023.
3. The
article – which appeared online only – reported on comments made by an unnamed
individual, the complainant, who had given evidence in the inquiry into the
former deputy Prime Minister’s conduct. It included direct quotes from the
individual, and various details about their employment – including the time
which they had spent in the role in question, and what prompted them to leave
the job. It also included details about an incident involving the complainant
and at least two other individuals: one of whom was named, and one of whom was
identified by job title.
4. The
complainant said that the article had breached Clause 14 – they said that they
had spoken to the publication on the basis that their contribution was
“off-the-record” and had made this clear at the beginning of the interview.
They said the article had quoted them directly and had published several
details about them, including the detail of a specific incident involving a
small number of individuals. The complainant believed these details would
identify them, and that they would be easily identifiable as only a small
number of people had spoken to the inquiry. However, they were unaware if
anyone had successfully identified them as a result of the article and
accompanying tweet – though they considered that it was likely the case. The
complainant was concerned that the article had also revealed their location –
as they believed that only readers from a specific location would read the
article. They said no steps had been taken to protect their anonymity and that
this could have serious repercussions on their future employment.
5. The
complainant speculated that there had been some confusion over whether the
interview was “off-the-record” or “anonymous” as the article quoted them
directly, despite the reporter accepting that they had spoken “anonymously /
off-the-record” in text messages after the article was published. The
complainant said that as they had disclosed that they had spoken to other media
outlets anonymously, the publication may have interpreted this as counteracting
the request to be off-the-record. The complainant said that the publication
should have clarified what the complainant meant if there was any confusion
about any contradictory instructions.
6. The
complainant contacted the publication the day after the article and tweet were
published to make it aware of their concerns and request the removal of the
article. On the same day, the publication apologised and confirmed the article
and tweet had been removed.
7. The
publication did not accept a breach of Clause 14. It said that protecting
confidential sources was of prime importance and it believed it had done so on
this occasion. It accepted that the complainant had requested the interview be
off-the-record. However, it said that after they had made this request, they
said during the interview that they were happy to speak on the matter
anonymously. The publication said it had not revealed the complainant’s name,
age, gender, job position, department, nor did it give a time frame or any
other details concerning the complainant’s working circumstances – this, it
said, demonstrated that it had protected the complainant in line with its
obligations under Clause 14. The publication further said that National World
operated across the UK, and therefore did not link the complainant to a
specific location.
8.The
publication said it had recorded the interview to ensure accuracy and provided
the recording and transcript. In the interview, when questioned about a
previous interview, the complainant said: “I’m generally happy to speak
anonymously… others have reached out to me, and I’ve got no problem speaking
anonymously”.
9. The
publication expanded on the specifics of the interview, and its aftermath. It
said that the reporter had interviewed the complainant and had passed on the
transcript to a senior member of staff – the reporter had requested the copy
was checked with him before it was published as he was concerned about the
“specificity” of some of the information. According to the publication, during
a telephone call to the senior member of staff, the reporter said the
complainant had previous requested to be off-the-record, but had then said they
were happy to be quoted anonymously. The senior member of staff did not make
any further checks regarding the complainant’s request to be off-the-record.
10. The
publication said these two journalists had discussed the potential article in a
message and discussed removing the complainant’s job role as it was too
specific. Once the article was ready, the senior staff member did a final check
with the reporter, who advised they remove the complainant’s gender and
department from the article. The publication provided screenshots of these
conversations to support its position; these showed that, on 21 April, the
senior staff member said: “I’m guessing this person wants to stay anon? I can
write that up quickly if needed”. He later said “able to knock something
quickly up?” The article was then sent to the editor for a final check,
according to the publication.
11. The
publication said as soon as the complainant raised their concerns about the
published material it removed the article and tweet on the same day.
12. The
complainant reiterated that they were confident that there was no ambiguity in
their request to remain off-the-record, which they had communicated at the
beginning of the interview. The complainant said the reporter had agreed to
this request, and therefore the complainant had continued the interview on the understanding that any reference to speaking
anonymously was in reference to past interviews, and had no bearing on their
request to be off-the-record.
Relevant
Clause Provisions
Clause
14 (Confidential sources)
Journalists
have a moral obligation to protect confidential sources of information.
Findings
of the Committee
13. Firstly,
the Committee considered whether the complainant acted as a confidential source
of information. It recognised there was an agreement between the complainant
and the publication: they had agreed to speak on the condition that they remain
off-the-record and/or anonymous. As such
the Committee considered that the complainant was a confidential source, and
that the terms of Clause 14 were engaged. The Committee noted the distinction
raised by the complainant between the terms “off-the-record” and “anonymous”
and noted that there are multiple interpretations of the term “off the record”.
However, neither party disputed that the complainant had been acting as a
confidential source, regardless of the publication and complainant’s respective
definitions of the phrase “off-the-record”.
14. Having
established that the complainant was a confidential source, the Committee next
sought to establish whether the publication had protected them, in line with
the terms of the Code. It noted that staff at the publication had clearly shown
concern prior to publication of the article regarding the possible
identification of the source as demonstrated by their internal correspondence –
which showed the request being conveyed among staff, and the request that
certain information be removed from the article to protect the complainant’s
identity – such as their gender and the department they worked for.
15. he
complainant believed that the article had revealed information which could lead
to their identification. However, the
complainant had not said that anyone had, in fact, identified them as a result
of the article. The Committee noted that the complainant had not been named in
the article and considered the information about the complainant which had been
included. The information was general in
nature, beyond the reference to a specific incident. However, it did not follow that the incident
described would necessarily be unique to the complainant, or that they were the
only individual who had personal experience of the incident or a similar one.
In these circumstances, the Committee was satisfied that the publication had
protected the complainant as a confidential source. There was no breach of
Clause 14.
16. Taking
the above into account, the Committee considered clear steps had been taken to
meet the moral threshold of protection required by the Code. There was no
breach of Clause 14.
17. While
the Committee did not consider that the terms of Clause 14 had been breached in
this instance, it noted that – generally speaking – should there be any
confusion or ambiguity over a complainant’s request to remain off-the-record,
it would be expected that a publication would clarify the nature of this
request in order for it to comply with its obligation under Clause 14. However,
in this case, although the nature of the request was not clarified, the
Committee was satisfied that the other steps taken by the publication satisfied
its obligations under this Clause.
Conclusions
18. The
complaint was not upheld.
Remedial
action required
19. N/A
Date complaint
received: 08/05/2023
Date
complaint concluded by IPSO: 14/08/2023