Satisfactory
Remedy – 18621-23 Booley v ok.co.uk
Summary
of Complaint
1. Michael
Booley complained to the Independent Press Standards Organisation that ok.co.uk
breached Clause 1 (Accuracy) of the Editors’ Code of Practice in an article
published online headlined “Prince Harry's army instructor 'staggered' by
'complete fantasy' claim in memoir”, published on 22 January 2023.
2. The
article reported the views of the complainant about an account of a flying
exercise described by the Duke of Sussex in his autobiography – the complainant
had accompanied the Duke during this exercise. The article reported that the
complainant had said that the Duke’s recollection of the flight was
“inaccurate” – and described it in its headline as a “complete fantasy”.
3. The
complainant said that the article was inaccurate in breach of Clause 1 because
he had never said that the Duke’s account of the incident was a “complete
fantasy” – as he considered the article suggested, and would lead readers to
believe.
4. On
the same day that it was made aware of the complaint, the publication said it
accepted that the article was inaccurate to attribute the quote “complete
fantasy” to the complainant. It removed the phrase “complete fantasy” from its
headline, and published the following correction and apology at the top of the
online article:
A
previous version of this article reported that Sergeant Major Michael Booley
stated that the version of events published in Prince Harry's 'Spare' was a
'complete fantasy'. In fact, Booley has never made any reference to this
version of events as being 'fantasy', but believed the reference to flying
sorties was 'dramatised' and disputed the accuracy of some other accounts in
the book. We are happy to clarify this and apologise for the error.
5. The
complainant did not accept the proposal as a resolution to the complaint. He
believed that the publication should take the following action to resolve his
complainant: publish an apology and a correction; remove the article in its
entirety, and pay him financial compensation.
Relevant
Clause Provisions
Clause 1
(Accuracy)
i) The
Press must take care not to publish inaccurate, misleading or distorted
information or images, including headlines not supported by the text.
ii) A
significant inaccuracy, misleading statement or distortion must be corrected,
promptly and with due prominence, and — where appropriate — an apology
published. In cases involving IPSO, due prominence should be as required by the
regulator.
iii) A
fair opportunity to reply to significant inaccuracies should be given, when
reasonably called for.
iv) The
Press, while free to editorialise and campaign, must distinguish clearly
between comment, conjecture and fact.
v) A
publication must report fairly and accurately the outcome of an action for
defamation to which it has been a party, unless an agreed settlement states
otherwise, or an agreed statement is published.
Relevant
IPSO Regulations
40. If a
Regulated Entity offers a remedial measure to a complainant which the Regulator
or, if applicable, the Complaints Committee considers to be a satisfactory
resolution of the complaint, but such measure is rejected by the complainant,
the Regulator or, if applicable, the Complaints Committee shall notify the
complainant of the same and that, subject to fulfilment of the offer by the
Regulated Entity, it considers the complaint to be closed and a summary of the
outcome shall be published on the Regulator's website.
Outcome
6. The
publication requested that IPSO consider whether the remedial measures it had
offered to the complainant amounted to a satisfactory resolution of the
complaint such that, subject to fulfilment of the offer, the complaint could be
closed.
7. The
Committee noted that the publication had amended the article to remove the
headline reference to a “complete fantasy”, which the complainant had said was
inaccurate. The publication had also offered to publish a correction which
would appear at the top of the article beneath the headline. The correction put
the correct position on the record, which was that the complainant had not made
any reference to the event being a “complete fantasy”, and included an apology.
The correction was offered promptly and with due prominence, where it appeared
at the top of the article underneath the amended headline and the headline had
been amended promptly once the publication had been made aware of the
complaint.
8. In
line with the provisions in Regulation 40 of IPSO’s Regulations; having taken
into account the nature of the complaint and the publication’s remedial actions
in response, the Committee concluded that the remedial measures offered by the
publication were a satisfactory resolution of the complaint and the complaint
would be closed.
Date
complaint received: 22/06/2023
Date complaint concluded by IPSO: 17/08/2023