Decision of the Complaints Committee – 22227-22 Hancock v Daily Mirror
Summary of Complaint
1. Matt Hancock complained to the Independent Press Standards
Organisation that the Daily Mirror breached Clause 1 (Accuracy) of the Editors’
Code of Practice in articles headlined “DON’T CALL US” and “Matt’s finished”,
both published on 28 December 2022.
2. The first article under complaint appeared on page 4 of the
newspaper, with a reference to the story – including a picture of the
complainant and the words “Hancock unwanted” – appearing on the front-page of
the newspaper. The article reported that “Matt Hancock has called off his
search for a celebrity agent as his bid for fame fails to get off the ground”,
and went on to report that “now he has abandoned his search for an agent amid
signs his star power has already faded.” The article closed with a statement
from the complainant’s spokesperson, who was quoted as having said: “Matt has
had lots of offers from agents wanting to represent him, but he’s turned them
all down as he doesn’t want or need an agent.”
3. The article also appeared online in substantially the same form,
under the headline “EXCLUSIVE: Matt Hancock's floundering showbiz career hits
speed bump as he dumps agent search”. This version of the article was published
on 27 December 2022.
4. The second article under complaint was a short leader piece, giving
the newspaper’s view on the substance of the first article. It reported that,
“[d]ropping his search for an agent, camel penis eater Hancock is discovering
you sometimes need to have talent to achieve fame.”
5. The second article under complaint also appeared online in
substantially the same form, under the headline “Out-of-touch Tories forcing
NHS staff towards industrial action amid strike chaos”. This version of the
article was published on 27 December 2022.
6. Five days prior to the article’s publication, a journalist acting on
behalf of the publication contacted the complainant’s spokesperson; the
following text conversation ensued:
Journalist: Hiya. How's it going? We are
doing up a story for use over the festive period on how Matt is looking for a
showbiz agent. Let me know if you'd like us to include a comment. Thanks […]
Spokesperson: Hi […] I'll come back to you
but just FYI that is not true. He is actively not doing that, so writing it
would be untrue.
Journalist: thanks. there seems to be a
pattern where stuff is claimed to be untrue and then it turns out to be
correct. on this one, we are confident that Matt is looking around for an agent
and has been actively seeking advice
Spokesperson: Really? Like what?!
Journalist: it was untrue he was writing a
book. and then he did
Spokesperson: It was at the time. The book
came about from a false story!!
Journalist: He had no plans to stand down as
an MP. and then he did
Spokesperson: Can people not change their
minds? Have you not thought you'd do one thing and then end up doing something
different?! Look, […] I'll come back to you
[…]
Spokesperson: But I know that particular
claim is not true as he doesn't want one […]
Spokesperson: A spokesperson for Matt Hancock
said: "Matt has had lots of offers from agents wanting to represent him,
but he's turned them all down as he doesn't want or need an agent."
7. On the date of the article’s publication, the spokesperson again
contacted the journalist via text. He said the following in this conversation:
Disappointed to read this. As explained, Matt
has actively been turning down agents. He doesn't want one. For the Mirror to
pretend it cares about the truth and then write this, it undermines
credibility. […] I've just caught up with the physical papers […] Given the
story was on the front I'm going to have to make a formal complaint and will ask
for a correction. As explained, Matt's not been searching for an agent. The
opposite is actually the case, as my spokes outlined…
8. The complainant then made a direct complaint to the newspaper. The
newspaper responded to this complaint two days after the article’s publication,
saying that “[t]he information was provided by a trusted source, which the
publication had no reason to doubt”. In its response, the publication also said
that the complainant’s reply to the claim was included in the article. Therefore,
it did not accept that the article was inaccurate in the manner suggested by
the complainant.
9. The complainant responded and indicated he had evidence to support
his position that he had not been searching for an agent, as the article
claimed. When the publication requested to have sight of this evidence, he said
that he was under no obligation to provide it to the publication – as it was
its job to support its reporting, rather than relying on him to disprove it –
and asked if the publication’s source could provide any evidence to support
their position that he had been looking for an agent.
10. The complainant then contacted IPSO with his concerns, setting out
his position that both articles were inaccurate in breach of Clause 1. He said
that he had not “abandoned his search for an agent” as he had not been
searching for an agent in the first place. He said, therefore, the entire basis
of the two articles was inaccurate.
11. The complainant considered that the publication should publish an
apology both in print and online, remove the online articles in their entirety,
and provide him with a written assurance that the articles’ allegations would
not be published again. He also said that any apology should have the same
prominence as the original articles; he considered that, as a flag to the
original article appeared on the front-page of the print edition, the apology
should also appear there.
12. The publication reiterated its position that neither article
breached the Code. It said that the source who provided the information on
which the article was based was “well-trusted” and had met a journalist from
the newspaper to provide the information. The conversation was, the publication
said, in-depth and included “specific detail” which assured the publication
that the claim was true. The source had known the journalist for a number of
years, according to the publication, and had consistently provided the
journalist with information which had later been proven accurate – in fact,
such a story had been provided during the same conversation in which the source
had disclosed the claim about the complainant.
13. The publication could not disclose the identity of its source, where
it had a moral obligation to protect their identity under the terms of Clause
14 of the Editors’ Code of Practice. However, it said that the source was “in a
position where they know the complainant”.
14. The publication said that it had then gone to the complainant’s
spokesperson for comment and included their response in the article – therefore
demonstrating that care had been taken over the accuracy of the article. It
also said that news reports in other publications from November 2022 – a month
prior to the publication of the article under complaint – had reported that the
complainant’s partner had contacted a celebrity agent on his behalf. It
therefore considered that, where multiple outlets had reported that the
complainant was seeking representation, the articles under complaint had not
inaccurately reported this claim.
15. While the publication did not accept that either article breached
the Code, it noted that the second article under complaint did not include the
complainant’s comment. It therefore proposed, on 22 March 2023 and three months
after being contacted by the complainant, to publish the following footnote
clarification on the online article to make the complainant’s
position clear:
“We would like to make clear that a spokesman
for Hancock has advised that 'Matt has had lots of offers from agents wanting
to represent him, but he’s turned them all down as he doesn’t want or need an
agent.' We are happy to clarify this.”
It did not consider that it was necessary to include this wording in
print, where the second article under complaint appeared in the same edition of
the newspaper and further along, so readers would be aware of the full context
of the article – including the complainant’s denial – when reading the second
article under complaint.
Relevant Clause Provisions
Clause 1 (Accuracy)
i) The Press must take care not to publish inaccurate, misleading or
distorted information or images, including headlines not supported by the text.
ii) A significant inaccuracy, misleading statement or distortion must be
corrected, promptly and with due prominence, and — where appropriate — an
apology published. In cases involving IPSO, due prominence should be as
required by the regulator.
iii) A fair opportunity to reply to significant inaccuracies should be
given, when reasonably called for.
iv) The Press, while free to editorialise and campaign, must distinguish
clearly between comment, conjecture and fact.
Findings of the Committee
16. The Code recognises the important role that confidential sources of
information play in the newsgathering process and Clause 14 places a high moral
obligation on journalists to protect such sources of information. In
circumstances where a confidential source is used as the basis of the story,
Clause 1 (iv) nevertheless applies; this requires that the press must
distinguish clearly between comment, conjecture and fact.
17. The claims that the complainant had dropped his search for an agent
were based on a single confidential source. The Committee accepted that the
publication had taken some steps to verify the source’s claims by going to the
complainant for comment, but it had not been able to provide any corroboration
for the claim to IPSO. Both articles had nevertheless reported the
claims as fact, and without qualification beyond the complainant’s denial at
the end of one of the articles. By reporting the claims as fact,
rather than identifying them as a claim from a source, both articles failed to
distinguish between comment and fact, and there was a breach of Clause 1 (iv).
18. Whilst the article “DON’T CALL US” make clear that the complainant
disputed the claim made, the article “Matt’s finished” – a short leader piece –
did not include the complainant’s denial. In relation to the print version of
the article, the Committee accepted the publication’s position that the fact
that the complainant had denied the claims had been made set out earlier in the
edition, and that the full context – namely that the complainant denied the
claim – would be clear to readers. However, it noted that the online version of
the article did not include this context – for instance, by way of a link to an
article which contained the complainant’s denial. The Committee therefore
considered that the online version of the second article was misleading, where
it did not make clear that the complainant denied the claims and, as a result
of this omission, gave a false impression as to the status of these claims. The
article was, therefore, misleading and given that the complainant’s comment in
response to the claim had been provided prior to publication, care had not been
taken to ensure this version of the article was not misleading in breach of
Clause 1(i).
19. The weight given to the claims, as a consequence of the
complainant’s stringent denial having been omitted from the article, amounted
to significantly misleading information. The publication was therefore required
to correct the online version of the second article promptly and with due
prominence. The publication had offered to publish a correction three months
after it was made aware of the complainant’s complaint. The lapse of three
months did not represent prompt action on the part of the publication, and
there was a further breach of Clause 1 (ii).
Conclusions
20. The complaint was upheld under Clause 1.
Remedial action required
21. Having upheld the complaint, the Committee considered what remedial
action should be required. In circumstances where the Committee establishes a
breach of the Editors’ Code, it can require the publication of a correction
and/or an adjudication; the nature, extent and placement of which is determined
by IPSO.
22. The Committee considered that both articles presented claims made by
a single source as fact, which was a failure to distinguish between comment and
fact.
23. The online version of the second article contained a further
instance of misleading information, where it omitted the complainant’s denial
of the claims against him. However, the Committee also noted that the breach of
the Code had arisen from the presentation of the articles, rather than a
significant failure in the newsgathering process. It further noted that, while
the correction offered by the publication had been offered too late to satisfy
the requirements of Clause 1 (ii), the publication had taken steps to put the
correct position on record. Taking all these factors into account, and on
balance, the Committee considered that a correction was the appropriate remedy
– and it did not consider an apology to be appropriate given these factors.
24. All corrections to be published should acknowledge that the articles
presented a claim from a single source as fact, and that this was misleading
without attributing the claim to a source. The online version of the second
article’s correction should also make clear that it omitted the complainant’s
position from the original version of the article in a manner which rendered it
misleading and put the complainant’s denial of the claims on record. The
wording of all corrections should be agreed with IPSO in advance and should
make clear that it has been published following an upheld ruling by the
Independent Press Standards Organisation.
25. The Committee then considered the placement of the corrections.
Turning first to the print correction, it considered the appropriate location
to be the newspaper’s Corrections and Clarifications column. In making this
decision, the Committee noted the complainant’s position that the remedial
action should appear on the front-page, as the nib for one of the articles also
appeared there. However, it noted that the misleading information did not
appear on the front-page – where the term “Hancock unwanted” was clearly the
publication’s view, rather than a claim of fact – and that
front-page remedial action is reserved for the most serious breaches of the
Code.
26. Regarding the first online article under complaint, as the
misleading information also appeared in the headline to the article, the
correction should appear as a standalone correction in the publication’s online
Corrections and Clarifications column (if they have one) and a link should be
published on the homepage for 24 hours before being archived in the usual way.
In addition, if the publication intends to continue to publish the online
article without amendment, a correction should be added to the article and
published beneath the headline. If the article is amended, this correction
should be published as a footnote.
27. With regard to the second online article under complaint, If the
publication intends to continue to publish the online article without
amendment, the correction on the article should be published beneath the
headline. If the article is amended, the correction should be published as a
footnote.
Date complaint received: 28/12/2022
Date complaint concluded by IPSO: 17/08/2023
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