Charlotte leads the organisation and works closely with the Chairman to implement strategy and direction as agreed with the Board. For five years previously, she was IPSO's Director of Operations with responsibility for managing complaints, standards, systems and the arbitration scheme. Prior to that she was Director of Complaints and Pre-Publication Services at the Press Complaints Commission and before that she worked in the office of the Independent Readers' Editor at The Guardian.
Robert Morrison
Head of Complaints
Emily Houlston-Jones
Senior Complaints Officer
Alice Gould
Senior Complaints Officer
Natalie Johnson
Complaints Officer
Sarah Colbey
Complaints Officer
Sebastian Harwood
Complaints Officer
Martha Rowe
Complaints Officer
Tonia Milton
Head of Systems
Todd Stammers
Systems and Complaints Coordinator
Lauren Hay
Systems and Compliance Coordinator
Mel Huggett
Complaints Support Assistant
Max Coulson-Windebank
Complaints Support Assistant
Jane Debois
Head of Standards and Regulation
Rosemary Douce
Standards Officer
Dr Beth Kitson
Engagement Officer
Vikki Julian
Head of Communications
Hanno Fenech
Senior Policy & Communications Officer
Freddie Locock-Harrison
Communications Officer
Michelle Kuhler
PA to Chairman & Chief Executive and Office Manager
Chloe Mckiver
Receptionist and Office Assistant
The Independent Press Standards Organisation C.I.C. is a Community Interest Company limited by guarantee and registered in England and Wales with registered number 02538908.
