Charlotte leads the organisation and works closely with the Chairman to implement strategy and direction as agreed with the Board. For five years previously, she was IPSO's Director of Operations with responsibility for managing complaints, standards, systems and the arbitration scheme. Prior to that she was Director of Complaints and Pre-Publication Services at the Press Complaints Commission and before that she worked in the office of the Independent Readers' Editor at The Guardian.
Head of Complaints
Senior Complaints Officer
Complaints and Arbitration Officer
Systems and Office Manager
PA to Chairman & Chief Executive and Office Support Manager
Communications and Public Affairs Officer