Matt is responsible for leading the organisation and works closely with the Chairman to implement strategy and direction as agreed with the Board. Before IPSO, Matt’s career had been in the NHS and the civil service, with his most recent post being Chief Operating officer of the NHS Confederation. Between 2008–11 he was Permanent Secretary for Government Communication, overseeing communications and marketing for the UK Government.
Charlotte manages IPSO’s complaints, standards, arbitration and systems functions. She was previously Director of Complaints and Pre-Publication Services of the Press Complaints Commission. Before that, she worked in the office of the independent readers’ editor at The Guardian.
Lauren Sloan
Joint Head of Complaints
Holly Pick (on leave)
Joint Head of Complaints
Madeline Palacz
Senior Complaints and Arbitration Officer
Katrina Bell
Complaints Officer
Thomas Moseley
Complaints Officer
Jonathan Harris
Complaints Officer
John Buckingham
Senior Complaints Officer
Tonia Milton
Systems and Office Manager
Michelle Kuhler
PA to Chairman & Chief Executive and Office Support Manager
Lauren Hay (on leave)
Systems Co-ordinator
Mel Huggett (on leave)
Systems Handler
Todd Stammers
Systems Handler
Jonathan Bell
Systems Handler
Taku Ratcliff
Systems Co-ordinator
Charlotte Urwin
Head of Standards
Rosemary Douce
Standards Officer
Vikki Julian
Communications Manager
Sophie Malleson
Policy and Public Affairs Officer
The Independent Press Standards Organisation C.I.C. is a Community Interest Company limited by guarantee and registered in England and Wales with registered number 02538908.
