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Charlotte Dewar

Chief Executive

Charlotte leads the organisation and works closely with the Chairman to implement strategy and direction as agreed with the Board. For five years previously, she was IPSO's Director of Operations with responsibility for managing complaints, standards, systems and the arbitration scheme. Prior to that she was Director of Complaints and Pre-Publication Services at the Press Complaints Commission and before that she worked in the office of the Independent Readers' Editor at The Guardian.

Complaints team

Robert Morrison
Head of Complaints

Emily Houlston-Jones
Senior Complaints Officer

Molly Richards
Complaints Officer

Alice Gould
Senior Complaints Officer

Natalie Johnson
Complaints Officer

Sarah Colbey
Complaints Officer

Sebastian Harwood
Complaints Officer

Martha Rowe
Complaints Officer

Systems team

Tonia Milton
Head of Systems

Todd Stammers
Systems and Complaints Coordinator

Lauren Hay
Systems and Compliance Coordinator

Mel Huggett
Complaints Support Assistant

Max Coulson-Windebank 
Complaints Support Assistant 

Standards team

Jane Debois
Head of Standards and Regulation

Rosemary Douce
Standards Officer

Dr Beth Kitson
Engagement Officer

External Affairs team

Vikki Julian
Head of Communications

Hanno Fenech
Senior Policy & Communications Officer

Freddie Locock-Harrison
Communications Officer

Office Management and Support team

Michelle Kuhler
PA to Chairman & Chief Executive and Office Manager

Chloe Mckiver
Receptionist and Office Assistant