Charlotte leads the organisation and works closely with the Chairman to implement strategy and direction as agreed with the Board. For five years previously, she was IPSO's Director of Operations with responsibility for managing complaints, standards, systems and the arbitration scheme. Prior to that she was Director of Complaints and Pre-Publication Services at the Press Complaints Commission and before that she worked in the office of the Independent Readers' Editor at The Guardian.
Lauren Sloan
Head of Complaints
Katrina Bell
Senior Complaints Officer
Alice Gould
Complaints Officer
Sean Sutherland
Complaints and Arbitration Officer
Sebastian Harwood
Complaints Officer
Emily Houlston-Jones
Complaints Officer
Natalie Johnson
Complaints Officer
Tonia Milton
Head of Systems
Michelle Kuhler
PA to Chairman & Chief Executive and Office Manager
Lauren Hay
Systems Co-ordinator
Mel Huggett
Systems Handler
Todd Stammers
Systems Co-ordinator
Jonathan Bell
Systems Handler
Rosemary Douce
Standards Officer
Vikki Julian
Head of Communications
Hanno Fenech
Communications and Public Affairs Officer
The Independent Press Standards Organisation C.I.C. is a Community Interest Company limited by guarantee and registered in England and Wales with registered number 02538908.
